EastwoodReviews of eastwood.com

I bought two flashlights (PN #33934) and only one of them works, but the one that works is badass. I love the flashlight, but there’s only a 50% chance it’ll work.

Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

The products were fine as always, however the packing was substandard.

Ordered 1 gal of Featherfill G2. Product was shipped and received promptly. However packaging for shipment was inadequate, received with liquid catalyst contents leaking and soaking through to the outside of box. All contents inside the box contaminated and dripping wet with spilled catalyst. Gallon can of product dented. Cannot tell yet whether the product will be usable due to need for chemical spill cleanup. Follow-up 11/10/2022: After below response from Eastwood I reached out to their customer support to request a replacement of the damaged portion of the product. I received no acknowledgement until 10 days later, at which time I was told that the product didn't include catalyst (activator). A quick read of the product web page says that it is included. So they don't understand the product or even how to use their own web page. Due to the long delay I gave up on Eastwood and purchased the replacement catalyst locally. So my rating stands - poor packaging for shipment and now customer service as well.