EastwoodReviews of eastwood.com

Cans were all smashed inside the box. Spray can tops knocked off.

Too bad there isnt 0 stars This compamy has will never reply when theres a issue about their products I dont see whats the point of having a chat box that never reply when you need help with something bbut will reply when you show intrest in purchasing their products. Their equipment always breaks down because of cheap parts they use and their auto paint especially their OEM paint doesnt ever match what a joke of a online company they are.

Welder broke after less than a month of use. We've now spent over a month trying to get assistance, following up daily with them, with absolutely zero resolution or semblance of effort on their part. We are a business who was evaluating their welders as a potential option to switch (meaning I was hoping to buy 20+ of their top end welder if the quality and support were at least reasonable), and we have still been treated poorly.

Ordered the HotCoat® 100kV Powder Coating System for $999.99 and it was missing parts. Called the following morning and asked for a refund and was immediately sent an RMA but no shipping label. That evening still now shipping label so I called again and was told the one that issued the RMA will have to send the shipping label and she would message her to send it. 31 hours later still no return shipping label. So they have over $1000 of my money and I don’t know when I will get it back.

I ordered a small bottle of touch up paint and clear coat and had my order confirmed on 2/17. The next update I got was 9 days later when I got an email saying my order had shipped. When I received the order the next day (I'm also in PA) it was just the clear coat. Frustrated, I went to their website Sunday 3/1 to see why my order status now just says it was delivered when all I got was clear coat. Today, 3/2 I receive an email saying my touch up paint is delayed for another MONTH. This is stupid, it's touch up paint and this company had multiple chances to reach out and let me know that before simply sending the clear coat and not mentioning I would not get my touch up paint. Now I wasted almost 2 weeks waiting for nothing. Don't buy from Eastwood, they will screw you around. I will never buy from them again and I'll probably just accept the loss, leave this review and throw their paint in the garbage. If I ever even receive it. Thanks for scamming me, that was real cool.

I ordered a 2 cans of epoxy primer on the web site it said order with in so much time and will be shipped by 28th. I ordered the part, went online 3 days later to see if i could find a tracking number and still said processing so i sent an email to the customer support center, was told i should have something by no later than Thursday or Friday. It’s been almost 2 weeks and have got nothing from them. I called and the phone number they said “ sorry for the inconvenience the best we can do is waive the 10% return fee. Not only are they miss leading and lying to their customers but they still want to act like they are doing you a favor for their crap for customers service. I wont recommend this company to any one if they treat their customers this way imagine what the product is like.

I ordered a House of Kolor paint, and another item. paid with a credit card, and was charged immediately. Within a week Eastwood claims they don't have the HOK paint in stock, and had to back order the other item. No problem, I asked to have the order canceled. They never refunded the money completely and said I still owed $50. After a few useless phone calls spanning at least three months I turned the matter over to the BBB. Several weeks later Eastwood sent me a letter saying they have my unclaimed property, and I have to send it back so they can pay me what they owe me. so that's another hoop to jump through for products they NEVER had in stock, and a refund that could be easily taken care of online. This is by far the worst customer service I have ever gotten within the automotive comunity.

Wouldn't let me cancel one minute after ordering wrong item I confused with similar product. One gallon frame black was what I had to get delivered and Then return after ordering what I really wanted one gallon rust encapsulater. I had to pay return fee. They wouldn't just do an exchange. Plus they took money off the first order from another return so I'll be getting ripped off for $50.00 . Seems like chinese practice of screwing Americans. Don't bother replying Eastwood your text book answer means nothing and will not resolve anything. This post is to warn unsuspecting Americans spend your hard earned money with American company's