East Coast HardwareReviews of eastcoasthardware.com

I wished I would of read the reviews before I ordered my cleaning supplies...200278789 I ordered these items overnight on June 30th I currently have not received them and it is now 9 days after the fact. I am beyond frustrated with this company. I will NEVER order from them again. I called and spoke to someone with a heavy accent overseas...she of course offered me no assistance! I have asked for my overnight fee I paid for and they stated they will put a request in...what?

Order 4 items and only received 2 but am fully charged. Contacted numerous times, no one will get back or give a definitive answer. They are stealing money from the customers.

Placed an order 5/22/20. Told would be advised when shipped. Today's 6/27/20. Called in for status, was told was cancelled. No explanation available. First & last dealing with them.

Garbage Scam site. No confirmation number but they sure take your money. Do not give them card info. Not a single person from their overseas call center can answer your questions or find your info and will promptly hang up. Contacting BBB

Placed an order, never received confirmation but took a screenshot so I had a confirmation number. Called to see if they had received it and they did. Still never received the item after a month, called and they said the order was cancelled on their end for some reason, no notes in the system. Horrible company, will never order from them again.

I purchased an item from East Coast Hardware and my order was cancelled without notification. I called the customer service line and was told my credit card company cancelled the transaction. I then called my credit card company and they said the charge was actually reversed by East Coast Hardware and my card was still active. East Coast Hardware's customer service then told me to place the order again and I did. I called them two days later to find out they cancelled my order without notification again, alleging it was still the credit card company. I asked them to look into the item and they told me it was marked 'out of stock' the day before. So essentially it seems like East Coast Hardware either lied to me or was ignorant of the reality in order to cover their inventory and web site issues.

I bought a bike helmet for my child recently and even though my credit card was charged I never received a confirmation email. I tried emailing and calling multiple times with no answer to either the phone calls or the emails. What kind of business is this? Who runs businesses like this? Either do it right or don't do it at all. Blacklisted for me.

This company is FRAUD and LIARS!!!! DO NOT TRUST THEM even tho they answer their phone and tell you what you want to hear!!! I saw how they have perfect reviews on their site then if you go to google it has terrible but accurate reviews!! I ordered a pool which was confirmed with order # and have it in writing that they shipped it. They stated on the phone it was shipped and that it was in stock when I purchased it with the help of the associate. I waited three weeks with no reply from the company then called them and find out they canceled the order and stated it wasn’t in stock!!! This has prevented me to get a pool anywhere in the nation even if I buy the most expensive item nothing is in stock now that they had me wait a month into the summer!!! They never had the item in stock in the first place and bold faced lied to me multiple times stating it was shipped!!!!! All they want to do is get your purchase locked in and then find anyone that has the pool so you buy from them but they never verified that they really had the pool in stock and just tell you anything!! I also have been waiting for a manger and of course they can’t get one on the phone !! I will be reporting this company to the consumer protection bureau and FTC as well as all complaint sites for illegal practices!!