East Coast HardwareReviews of eastcoasthardware.com

We purchased the Liberty Garden 42" Hose Hanger with faucet 693. We painted it green so you could not see it from the road. After my husband gets it all set up he finds that it leaks water. He then spends all morning trying to fix the leak. In his opinion it's caused by 'cheap machining.' Earlier this summer we purchased a similar one from Tractor Supply & it works great. No problem. Too bad they were all sold out of this item. In summary: this item was not worth the $35.00 plus shipping we paid.

By far the worse company in the history of business. I was just "hung up" on by a customer service rep when I was charged more to have an item shipped to me via the Walmart website than the actual item itself and asked the shipping fee. Be careful WALMART used 3rd party vendors that charge exorbitant prices for shipping just to get over on customers. When the customer service person could not tell me how much it cost to ship from their warehouse... she hung up. I wish I could walk into this place I'd have a different response without question.

If there was anything below 1 star I would rate them -that!!!! DO NOT USE THIS COMPANY if you want service!!! You have to call 1-888-615-3955 Pressing 1 or 2 when prompted gets you to Customer Service (ha ha what a joke) they are in Manila Philippines and they have little or no ability to resolve anything. When asked for a supervisor or any one in the US you get put on hold. I was on hold for over an hour and nothing! My order #200285219 - was made with my Debit Card (which was a good thing because they didn't get my money thanks to my bank) had I used my MC or Visa all of the Philippines would have my card number / exp. date and verification number. Because East Coast Hardware does not follow standard rules of banking regarding debit cards they cancelled my order WITHOUT notification to me. They claim they sent an email but i never received it. I even asked them to resend the cancellation email.... Still Waiting on that to happen... End of story... this is a CRAP company and I would RUN not walk away from them!

I ordered two window shades from. East Coast Hardware and i only received one shade in a huge box. When I spoke to the girl ..she was rude and dismissive..she asked me to go to walmsrt.com because that was where the order was placed and start a ticket for missing item..REALLY! why do i have to start a ticket..you know u only sent one shade..finally i was so frustrated that i asked to process a refund which seemed easier. HOWEVER I NEEDED THE SECOND SHADE I HAVE TWO WINDOWS EASTCOASTHARDWARE.i will order from AMAZON.COM INSTEAD..STAY AWAY FROM THIS PLACE HORRIBLE CUSTOMER SERVICE..

After several attempts to get a part from East Coast Hardware that was not delivered with the original order, they gave the worst customer service experience in the world. The order was placed in May 2020. On May 14th, we reached out to the East Coast Hardware and spoke with Sherylene, she was helpful and she issued a ticket number. Well the promises she made fell through, so I called again on May 20, June 1, and again on June 15th. We talked to Sherylene, Marie, Pamela and then a supervisor. We were asked to provide pictures of what we received, we were asked to pull the part back out the ground and to send it back. We were promised a refund. Finally, after almost two months of BS, they finally told us the part number and said we needed to order it. We went online and found the part at LOWES for a measly $10. Are you kidding me???? East Coast Hardware, you will NEVER GET ANOTHER DIME FROM ME.

This place is a Bait and Switch operation, they list items they don't have yet allow you to place orders to get your contact information. They cancel orders by saying you didn't provide a valid phone number yet you did, or that your order was damage in the warehouse, or some other excuse. They won't be honest even if you call them, they will tell you everything is good yet later you will receive an Email saying the order has been closed. If they have all your contact information why can't they call and explain things? They just don't care about customers! Yes Im frustrated, I had place 5 different orders over two weeks and not one item was ever delivered.

This is clearly a scam. My friend and I both ordered a Yeti Cooler from East Coast Hardware and we both received a container of Mr Clean instead. Contacted the seller who could offer no explanation or even an attempt to sell the right product. They only said I had to file a claim through Amazon. It is pretty clear that East Coast Hardware is using false advertising to try and scam customers. Absolutely disgusted.

Stay away! Dropship scammers - I ordered a sink, it was delivered in 2 days... in pieces. They promise 30-day return - that's a total lie! I called them, emailed pictures, they told me to "wait until they contact the manufacturer about sending it back and getting return authorization...". I am still waiting... Meanwhile, we got a sink from Home Depot. The broken sink is still clogging our hallway. Don't waste your time and money on these scammers!