Dutyfreedepot is listed under Professional Organizations.
Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Showing 142 reviews with 5 stars · Clear filters
Kate M.
Excellent service with DFD I have ordered off them for a while now, the cigarettes are genuine, customer service is amazing, any problems they get back to me Nick and Thomas are brill, had a few issues with border control seized a couple of boxes to be expected in the UK, but straight away customer services have been amazing sending out replacements, highly recommend this company and a good price as well compared to here
Jason J.
My first order of 200 was seized by british border force, they sent me a 'nice' letter which basically dares you to try to get them back,no chance to pay the tax due to them which I would have as the cigs I like(LuckyStrikeRed) have vanished from the shops around here. DFD didn't hesitate to send replacements which got through in under 10 days from despatch. Their customer service is excellent and the cigs are excellent too, definitely genuine manufacturers. I wouldn't hesitate to order more if there was an easy way to sort paying the tax with UK customs but just try to contact them, they are only interested in enforcement, they could benefit from a lesson in customer service from DFD.
poppikok
I've had umpteen orders with Dutyfreedepot and not been disappointed once.Would highly recommend them.
Elisabeth Douglas N.
The company followed up with a call since I had ordered Black Russian Sobranies that are almost impossible to find. I received them in less than three weeks. Thank you!. Elisabeth
Michael B.
My tobacco did not arrive within 28 days. I contacted DFD and replacements were sent and arrived within 10 days. I have dealt with them twice before and I can recommend them. Be prepared to wait a while though and don't panic if it doesn't goes as planned. Their customer service is good and they will sort it out.
todd
Been ordering from DFD for years now. Always good smokes. Last order I received all 12 cartons at once within two weeks and that was regular shipping, not expedited.
Robert E.
Good service
Leo J.
I have been purchasing from Dutyfreedepot for a few years and always satisfied with product, customer service and shipping time. I do not like the shipping prices now, but still a good deal. Very good company to purchase from.