DutyfreedepotReviews of dutyfreedepot.com

Do not order from them, they are scam artists. Never received the balance of my order over one year. The best they could do was a store credit but yo have to order more cigarettes which you won't get either.

OCT 2018 Cannot get response from "support" This is a very bad sign. Stay away!

Duty Free Depot Out of Business? I ordered 7 cartons of cigarettes on July 2nd and they usually arrive by now so I called. No one is answering the phone no matter what time I call! I've been buying cartons from them for years. This is very disappointing that they took my $207.82 and never delivered! Do not buy from Duty Free Depot!

I have been ordering from duty-free for years with very little problems on May 25th I ordered 7 cartons of cigarettes I spend $170. It is now July 5th and I have not received them in the past if there was an issue at least when you called you talk to somebody however now when you call nobody ever answers the phone no matter when or what time you call nor do they answer any of my emails so warning don't use this place anymore I know I'm not and I've been ordering from them for years it just makes me sick

Bought from them a couple times with little problems except very slow delivery times Last order was placed 4/01/18 It is now 6/23/18 and still haven’t received my order They blame USPS but refuse to give me an actual ship date or tracking number Stay clear everyone, right now they are not even returning my emails I finally received my order 3+ months later this happened after I went to this trustpilot site I am going to try an order again and will amend my rating IF I get my order in a reasonable amount of time Wish me luck

DO NOT ORDE FROM. THEY HAVE A DELIVERY PROBLEM. I PLACED TWO ORDERS AND WAS SHORT SHIPPED A TOTAL OF SEVEN CARTONS. THEY DO NOT RESPOND TO SEVERAL OF MY EMAILS!!!!!!!!!!!!!!!!!!!!

This company is HORRIBLE - DO NOT ORDER FROM HERE. I ordered over $500 worth of cigarettes and received only 3 of 25 cartons. When I emailed stating I only received 3 cartons, I was called a liar and told the company would not help! By the company's own delivery records, the items were not delivered. I will never order from here again. NEVER AGAIN.

They are fake. I was a customer for three years. Somethings started going wrong toward the end and the packaging completely changed. Along with this, the product itself. American Spirit doesn't use filler and every single one of them had large sticks and filler in them. They taste disgusting and gave me a sore throat and cough which quickly remedied itself when I ceased their cigarettes and bought real ones. The difference was undeniable and there is no filler.