DutyfreedepotReviews of dutyfreedepot.com

Received a letter from UK customs saying my order impounded.. contacted dutyfreedepot to see if this was a normal occurrence to which I have had no reply after nearly 2 weeks.. wouldn't recommend this company at all.. wasn't actually saving much by ordering but a few friends were interested and decided to order one pack of 200 cigarettes to see if they arrived.. ###UPDATE ### Wow .. just had a call from a lovely person at freedepot.com to say I had missed their reply to my complaint and am now getting a full refund.. good customer relations makes things a lot easier so hopefully be adding a few stars to this review as soon as refund in place..

I have been using Duty Free for over 5 years now. Yes sometimes a postal worker in the the US or Israel get to smoke or sell my Camels. They have always made the shipment good and the second shipment comes faster than I am used too. Will continue to use them !

i am very pleased with dutyfreedepot i received my favorite brand of cigarettes parliament lights complimentary. definitely a very good company.

I have been ordering from Duty Free Depot for several years. Occasionally a part of my order will get lost in transit. When I send an E-Mail regarding the problem, they PROMPTLY re-ship any missing merchandise, I have been very satisfied with the results.

I have been ordering for yrs from this company. If they ever do make a mistake or even if my order is lost, they have always made it right.

tried to buy 10 packs of tobacco.apparently from israel. i didn`t get the tobacco because it was stoppet at customs,but i got the money back

When an order does not show up, contact them and they reship right away. No problems on my part. Thank you

I´ve used this company for years and have always been satisfied. Delivery can be slow but customer service has great communication and are very helpful .. Great product and Price !!!