DutyfreedepotReviews of dutyfreedepot.com

just wanted to share my experience so far,ordered one carton back on 5/5.16 received it in 10 days. did that cause of all the negative reviews. i reordered with them again for 4 cartons this time on 915/16 cause i trust them after my experience an research,,believe all the neg @@ is other competiers or people looking for something free. im from ma and they ship my orders from israel ron i feel for you u have a hard job dealing with such customers..let u all know what happens..but im not worried...

Hello I ordered 7 cartons of cigarettes from duty free depot and after a couple of weeks i received 3 due to my local post office mistake with my zip code . Duty free depot agent Mr Fred was very helpful to me and was communicating with all times checking the progress of my missing items and it happened that they reshipped my cartons However, i was not very pleased with the staff who answered my email messages since in some answers there were negative claiming that i received all my order in full and nothing missing without proper checking with the reshipped items . finally i received my remaining order . Thanks F.A kreidie of TX

Shipping improved lately.

for 10 years i have been using this service, sometimes things got stuck somewhere, but were replaced in a reasonable time frame

Good service and quality products but sometimes you have to wait very long time for your product. Thanks.

I've been a DFD customer for over 5 years. The quality of the Camel Blue DFD supplies is superior to the eastern European made 'plain' package (not actually plain - the entire package is now government propaganda) cigarettes available in Australia. I had one missing shipment in 2011. As far as could be determined, that shipment was stolen by customs or postal officers at the Sydney international mail centre, although each blamed the other, resulting in the Kafkaesque situation of me paying exorbitant import taxes on cigarettes which never arrived, while being unable to get a refund of those taxes. Given the punitive and excessive rates of tobacco taxes and excise charged by bully government worldwide, and the many parties in the supply chain, ordering from DFD or any online tobacco merchant has quite high risk of theft. Cigarettes are very portable, and the taxes make them very attractive targets for theft. Perhaps there's scope for DFD to examine better supply chain security if missing orders are common and time consuming, as noted by other Trustpilot reviewers. Otherwise, the only issue I have had with DFD was receiving Kent when I had ordered Camel Blue - I sent a photo of the incorrect brand cartons to DFD and they were most efficient in shipping the Camels at no extra charge, allowing me to keep the Kent (they weren't so bad, and my brother liked them). Overall I rate DFD highly. Compared to certain other online tobacco sites I have used, they are more reliable and responsive. Prices have increased considerably recently, but that's due mainly to a falling Aus dollar (about US 75c).

duty free depot is a very good company to deal with. the only problems I find is they only deal in american funds so I have to add on the cost of our low canadian dollar. I also get dinged with a hefty excise tax at canada customs so it is not really duty free. the cost of the cigarettes though is still far cheaper than buying them here in nova scotia

My item did not arrive in the agreed timescale. I contacted duty free deopt and they kindly agreed to send a replacement of my item; my replacment was received within about 10 working days. I was very please with the support and the customer service skills that were provided :)