DutyfreedepotReviews of dutyfreedepot.com

3.2333 reviews
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Dutyfreedepot

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About Dutyfreedepot

Dutyfreedepot is listed under Professional Organizations.

Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: dutyfreedepot.com
Website: dutyfreedepot.com
Category: Professional Organizations
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: January 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dutyfreedepot reviews

Showing 142 reviews with 5 stars · Clear filters

Kenneth M.
May 16, 2017
You have a customer for life
WOW! Thank you. You impressed me. You came through. You have a customer for life and some new customers. I can't thank you enough for rectifying the situation. Your more than I expected. Thank god for good people like you in this crazy world. Thanks again and again. Ken
Response from DutyfreedepotMay 17, 2017
Hey Kenneth, We will always do what it takes to ensure your order is received as quickly and trouble free as possible. I'm glad to see we were able to help resolve your order issue quickly. Thank you for your great feedback! Best regards, Daniel Customer Support Manager
Peter W.
May 14, 2017
Satisfied Dutyfreedepot customer
We have been satisfied Dutyfreedepot customers for many years. Recently they dealt quickly and satisfactorily with a shipping problem which was not of their making. Daniel and Alan were very helpful. Peter Welsh Mexico
Response from DutyfreedepotMay 17, 2017
Hey Peter, It was a pleasure talking to you the other day and helping you out. Thank you for your great feedback and your continued business! Best regards, Daniel Customer Support Manager
mehmet
May 11, 2017
I have been buying from Dutyfreedepot …
I have been buying from Dutyfreedepot past one year not even once I have not been let down,Best people to do business with, I can recommend every day of the year....Love from London....
Response from DutyfreedepotMay 11, 2017
Hey Mehmet, Thank you for your kind words and thank you for the great feedback! Best regards, Daniel Customer Support Manager
Patricia Z.
May 8, 2017
excellent delivery & service
excellent delivery & service
Response from DutyfreedepotMay 10, 2017
Hey Patricia, Thank you for your great feedback!! Best regards, Daniel Customer Support Manager
Michael
May 3, 2017
Happy customer
Hi, I am not big customer of DF but I never had a problem with my orders. I would never go to buy on-line but Glamour is not sold in USA, probably banned from "big guys",so this is the only way to buy them- and they are one of the best slim cigarettes in the world!!! Always received shipments in timely manner only complaint is the way you have to pay- earlier was possible by cc now its only instant check- other than that no complaints!
Response from DutyfreedepotMay 4, 2017
Hey Michael, We are working on alternative payment methods and trying to get our credit card processing back up and running. Hopefully we'll have some new payment options in the near future, we're actively working on it. Thank you for your great feedback! Best regards, Daniel Customer Support Manager
Lucy R.
Apr 23, 2017
I've been ordering from Duty Free Depot …
I've been ordering from Duty Free Depot for a few years now, as cigarettes where I live are $9.00 a pack. Sometimes my orders got stuck/lost in New York, and DFD always re-ships them. Thank you Duty Free Depot !!
Response from DutyfreedepotApr 24, 2017
Hey Lucy, I'm happy to hear my support team has been able to help you when you needed it. Thank you for your great feedback and your continued business! Best regards, Daniel Customer Support Manager
Radu
Apr 22, 2017
Happy
I'm their client for a while and I am very pleased.I hope I can order cigarettes again.
Response from DutyfreedepotApr 24, 2017
Hey Radu, Thank you for your great feedback. Best regards, Daniel Customer Support Manager
Kate
Apr 16, 2017
Thank you for your great business!
Very pleased with my purchases! Recommended to all!
Response from DutyfreedepotApr 19, 2017
Hey Kate, Thank you for your great feedback! Best regards, Daniel Customer Support Manager

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Thank you for your great business!

About Dutyfreedepot

About these reviews

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You have a customer for life

Satisfied Dutyfreedepot customer

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excellent delivery & service

Happy customer

I've been ordering from Duty Free Depot …

Happy

Thank you for your great business!