DutyfreedepotReviews of dutyfreedepot.com

Take your money but do not deliver. Don’t buy from them.

Never received the order and never received the refund. Since 2015 They would says a lot excuses like “ Replacement packages have been already sent as follows” lies they will not send you anything. Not matter how many time you sent this scums a email to sent you your refund.

Order placed in the 3rd week of October for a product they didn’t have but they took my money. They called several weeks later to make a deal on something I didn’t want. Now fast forward 3 months I’ve yet to get my money back and they have blocked communication on their site. If this is the sort of service you want then you’re at the right place no matter how many shipments succeeded some were not without a issue. Customer service is a joke and they said I’d get my money back in two weeks. It has been two weeks. No money.

I cannot believe how poor the service this place has some of the worst I've ever seen set money over 3 months ago talk to the guy(calls himself taylor) 45days later guy tells me Cigarets were taken confiscated. He never told me that happen on the 18th. I called him on the 2nd of the next month so he let me wait 16 days not to tell me they're taken why would he tells me he'll give me a refund never does tham tells me I'll send Cigarets never does. tells me today you want me to send the cigarets worse worse Internet service I've ever seen just my personal experience I buy things all the time this customer service just does not care.highly recommend you never go to them I still haven't got my money back guy had the nerve to tell me today if I want him to send the cigarets again. Now wondering why he hadn't done it 50 days earlier. He did say he must have been confused I guess he thought i didn't want my money back or the cigarets. Won't give me the number to the billing people says thiers lot of problem thier (I BET!!). You know what he was fantastic at after I placed my order he immediately E mailed I think even called me said I need your copy of your ID make sure this isn't fraud fraud there whole operations is thethe biggest fraud I've ever seen they just take people's money just don't care horrible horrible customer service somehow we gotta get these people off the internet we don't need them messing with other people habits and stealing people money. this guy's a dirtbag. Love this company to ask me to give them all his emails .

I just got ripped off from smokersunit.com Where is it safe to buy online cigs??!!!

Duty Free Depot completely sucks! don’t buy from them!! I ordered cigarettes on July 2019. On Jan 2020 after chasing them for several months I decided to give up and asked them to refund my money and they only refunded partially even though I proved I did not get their packages.

It used to be a great company but recently Dutyfreedepot will not resend your order if part of an order is lost in the mail. Dutyfreedepot even deleted the order from my order history on their website. Ordered multiple cartons that were divided up with three tracking numbers. only one order was recieved. I even provided the company with all three tracking numbers in an email as proof and nothing was done, In the email they stated the full order had been recieved. Only 1 of the 3 packages had been recieved. The other two were undelivered. Recieved no refund or no replacement and company refused too.

Below is the emails I received from this company's customer service. I have been waiting since July 4th to get my orders. I have spoken to Jessie, my contact at Duty Free Depot and would get the same reply that my order has shipped and yet it is now 4 months later and no cigarettes. Their idea of resolving customer issue is unacceptable and even though I have requested to speak to a manager or supervisor, all I get is another run around. These people are just rude even though they have MY money. They wanted to give me store credit...…….why would I want credit when they treat their customers so bad. I am giving them 1 more shot and then will fill the internet with how bad this company really is. sales - dutyfreedepot.com Sun 11/24/2019 12:01 AM Choose a replacement or tell us if you want a refund. Clear enough or not? Me: Did you read my email? Are you saying that you have been out of stock on my order for 4 months even though I have gotten partial shipments? If you can not send me the cigarettes that I ordered, then send me Karelia Cream Slims Cigarettes, 1 mg. -------------------------------------------------------------------------------- From: sales-dutyfreedepot. To: mlrupp-hotmail. Subject: RE: Re: No stock for reshipment Did you even read our email? It's not that we don't "want" to send you the order, it is out of stock. So choose a replacement or tell us if you want a refund. In case you choose a refund, your account with us willbe closed afterwards as per our refund policy. Save us your poor threats, we are more than capable of refunding you, we are not here to hold your money as if we were some scam company. We will do okay without it as well, do not worry. Me: As stated in my email, I want the cigarettes that I ordered or a total refund for what I have not received. It has been 4 months and I do not wish to wait any longer for other cigarettes to be sent. If you can not fulfill my order, then sent me a refund check.If you refuse, I have no choice but to let me attorney handle this issue. This email will be delivered to him today since I just received an email from Jessie on 11-15-2019 stating my cigarettes were shipped again. I am not sure what is going on in your company,but this is unacceptable. -------------------------------------------------------------------------------- From: sales-dutyfreedepot Sent: Sunday, November 17, 2019 11:48 PM To: mlrupp-hotmail. Subject: No stock for reshipment Dear Mindy Rupp, After checking your order, it appears that your items may have been lost due to mishandling of your packages by the USPS. We can reship the missing cartons, but we are currently out of stock of the Karelia Ome' White SuperSlims Cigarettes (Tar 1mg Nicotine 0.1mg) you ordered. Please let us know if there is another item around the same price you would like sent as replacement. If not, we can compensate you with store credit (points) equal to the missing items. We are sorry for this inconvenience and thank you for your understanding. Please let us know how you would like to proceed. Regards, Customer Support Please let me know where this order is... Customer Date answer : 14/11/2019 17:22:14 Order 946885 I have been waiting since July for my orders. Your company still owes me 8 cartons and I have spoken to Jessie every week and I still am not getting my cigarettes. I have contacted an attorney and he has all the evidence and will be sending yourcompany a letter requesting a refund of the 8 cartons of cigarettes that you owe me. I am terribly disappointed because I referred many friends to you and told them you were a good company. Now I have to tell them to quit buying from you. Your loss!!!