Durango BootReviews of durangoboots.com

I’m more confused than anything. I don’t typically leave reviews for companies I’ve yet to do official business with, however, my experience so far hasn’t been great. The website is so poorly maintained (or run). It takes forever for the images to load, and you spend more time waiting to get even a glimpse of the boot. Another issue I’ve experienced (this one is actually mind boggling to me) but there’s actually ZERO images of their boots from the top view. Meaning, every single image any customer uses on this website… is a side view. Customers have no way to view the boot from above. I mean… what? $150 - $250 a pair and I don’t have even a single photo of the top outline of the boot?? A $250 pair of boots and I’m guessing what that outline looks like. Even in the PRC collection there’s a photo of a pair I liked and one of the images is a guy leaning on a wooden barn fence… the guy is wearing what looks like the boots. But, when you look further you realize the image shows a guy wearing a square tip. The pair I was looking at didn’t have a square tip (I don’t think it does… a top view may have helped). All of this, as I reach out in the “chat option” on the website. I get nothing. I wait again and realize no one is responding. Then you realize the website doesn’t have a simple function to exit out of the chat (you can’t make this up). You’re stuck and when I found a way to maneuver to a part of their website… IMMEDIATELY the chat feature pops up again. You get out of the chat… immediately it pops up again, and again. This occurs until you close out the entire website. This made me come here to check others experiences. I have to say I’m glad there’s not a lot of bad reviews and I was surprised to see only one. Although, reading that gentleman’s story was eye opening and I’m pretty sure I’m going with another company. Listen, things happen in life. We can’t control everything as to it going perfect all the time. But what we can control is how we handle it. If I was a customer and spent close to a thousand dollars… and I was in his situation I’d be aggravated. The simple fact the company hasn’t even addressed his comment, well, that speaks volumes too. If I make a purchase with this company and it goes well, of course I’ll come back and change most of this. If you’re the company and reading this… the website is a problem. Ya’ll NEED to add photos of your product from a top view and show customers what the actual boot looks like. Not only for customers, but as a preventive measure to avoid exchanges. Top photos would allow people to decide if they like the boot BEFORE they have them bought and shipped, only to then start a return. Nice looking boots from what I can tell. No idea about the durability of them but I’min the market to buy two pairs with a $500 budget.

To Whom It May Concern, I am writing to formally escalate a series of unresolved issues regarding my recent orders and interactions with your company. Initially, I placed an order for boots that I was charged for but never received. The only reason this issue was discovered is because I repeatedly followed up over several weeks requesting updates. After continued follow-ups, your team investigated and confirmed that the boots had never been shipped. Customer service acknowledged the error and provided a goodwill discount to make up for the issue, advising that it could be used toward a future purchase. Separately, I placed another order for multiple pairs of boots. One pair fit properly, but three did not due to sizing differences between models. I initiated an exchange and followed all instructions provided. I shipped the items back and provided the required tracking information and receipts, as instructed in your email correspondence. I worked with Taylor S. during this process, who was helpful and professional in guiding the exchange. After completing all required steps, I contacted your team to confirm the status. During that call, I was informed that the shipment was tracked and acknowledged. However, the exchange was never fulfilled. More concerning, the day after that confirmation, my phone number was blocked from contacting your company. When I attempted to follow up using another phone, that number was also blocked. In addition, my emails have gone unanswered. I have now been completely cut off from communication, despite making multiple good faith attempts to resolve this issue. In a separate matter, when I attempted to use the goodwill discount for a new order, I was subjected to repeated questioning and ultimately accused of fraud. I was told that it was “not normal” to order multiple models of boots and was flagged simply for being a man purchasing women’s boots for myself and my wife. I explained clearly that I am not a reseller and do not own a business. These were personal purchases made by myself and my wife as customers who genuinely enjoy your products. Despite this, I was treated as if I was acting improperly. My order was blocked, and I was effectively prevented from purchasing your products. My interaction with your fraud prevention team, specifically Kyle Brown, was particularly concerning. His approach was dismissive and disrespectful, and there was no apparent effort to understand or resolve the situation. Instead, I was immediately accused of fraud and my account was restricted based on assumptions rather than facts. At this point: I have returned products and received no exchange I have been charged without receiving goods I have been accused of fraud without justification I have been blocked from all communication channels I am requesting immediate resolution of the following: Shipment of the three exchange pairs in the correct sizes, as promised in your written communication Direct contact from a supervisor to resolve this matter without further delay Restoration of my ability to communicate with your company and confirmation that I may continue purchasing as a legitimate customer I have already submitted a complaint with the Better Business Bureau regarding this matter. I am requesting that your team review this situation promptly and provide a resolution. I look forward to your response.