Dr. RunwayWith more than 30 years of experience in luxury resale industry, we proudly bring our world-class authentication services to the comfort of your own home. Our rigorous multi-point inspection of your item is based on craftsmanship, materials, shapes, proportions, symmetry, patterns, colors, stitching, hardware, heat stamps, engravings, tags, logos, fonts, serial number, production code, historical consistency, NFC chip data, and many more.
Dr. Runway (drrunway.com) has 311 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Deanna T.
Horrible customer service on there website ask about products on there website. Turn around time for response is quite long rather shop some where else
Response from Dr. RunwayFeb 24, 2021
Unfortunately we could not locate your inquiry. Please contact us via email ([email protected]) or Facebook message (facebook.com/dr.runway) and we will respond within 24 hours.
Serg
Scammers, absolutely to avoid, very incompetent service, they demeed my Marmont camera Gucci not authentic!!! I have all the proofs and even receipt! Absolutely crazy!
Response from Dr. RunwayFeb 1, 2021
Since the day that we started luxury authentication, we have always known that we could be attacked by sellers of counterfeit items. Our authentication verdicts are based on our knowledge of luxury handbags and accessories from over 20 years of buying, selling, collecting, and studying them. We have perfected proprietary techniques for detecting counterfeit Gucci bags with 100% accuracy. Even Gucci superfakes cannot pass our authentication. Because one of your buyers authenticated your item with us and it was deemed counterfeit, you tried to write this review to damage our reputation. However, our clients know that we have been in luxury resale business for a long time, and they know that our verdicts are as accurate as can be.
Dan W.
I don’t know if they can authenticate other brands but I’m absolutely sure they cannot authenticate Gucci bags: they said fake on my marmont , but other 4 reliable authenticators, including entrupy said authentic; dr runway never admitted their mistake and never refunded, people don’t ask them authenticate Gucci, you just loose your money Now I editing my review because I got reply from dr runway here!! It’s absolutely unacceptable how they could tell to me that I’m seller of fakes!!!😭 I’m buyer actually!! and how dr runway believe to be better than entrupy, and better than others, to be able authenticate superfakes, its absolutely ridiculous 😂 entrupy at least offer financial guarantee but You just kept my payment and never refunded, I’m texting here hoping that other people will know about your scam behaviour!!!
Response from Dr. RunwayJan 24, 2021
Since the day that we started luxury authentication, we have always known that we could be attacked by sellers of counterfeit items. Our authentication verdicts are based on our knowledge of luxury handbags and accessories from over 20 years of buying, selling, collecting, and studying them. We have perfected proprietary techniques for detecting counterfeit Gucci bags with 100% accuracy. Even Gucci superfakes cannot pass our authentication. Since you mentioned Entrupy, please go to their website and read the fine print carefully. Entrupy openly claims that their accuracy is 99.1% only. Therefore, statistically, they fail to detect 9 counterfeit bags out of 1,000 bags authenticated. These 9 bags they fail to detect are superfakes which we believe we are the only authenticator who can identify them. Because one of your buyers authenticated your item with us and it was deemed counterfeit, you tried to write this review to damage our reputation. However, our clients know that we have been in luxury resale business for a long time, and they know that our verdicts are as accurate as can be. EDITED: We found no record of a customer named Dan Wang from Russia in our database. Our genuine customer should have thanked us that in exchange for a very small fee ($10) we helped them from falling victim to the unscrupulous seller who tried to scam them. However, if you really are our customer, please contact us immediately via email ([email protected]) or Facebook message (facebook.com/dr.runway) with your order number and we will gladly refund you the fee.
