Grace J.
Wish I could give them a good review
Wish I could give them a good review, as all the other reviews have been glowing and are the reason I went with this company. They don’t advertise online that the “free shipping” has a minimum of $1000 purchase, and if you don’t meet that minimum you cannot purchase at all, they don’t offer paid shipping options? That’s not my issue though, it’s the lack of customer service. The first email I sent, I was surprised with how fast I got a response but then it went very down hill from there and lacked professionalism.. I have been waiting for a response on them to let me know if I can pay for shipping, as I truly don’t mind, I just wanted to know a price and if that’s an option! Unless you are shopping for over $1000 in equipment they may not be the site for you.
Response from Dream Salon EquipmentFeb 2, 2025
Thank you for sharing your experience. We sincerely apologize for the frustration and lack of clarity regarding our shipping policy. There seems to have been some miscommunication with our sales operator. Our shipping policy clearly states that there is NO order minimum for free shipping. We will look into this matter and deal with the issue accordingly. Your feedback is invaluable, and we’re actively working on improving transparency and communication for all customers. We truly appreciate your patience and understand your concerns about customer service. Please feel free to reach out again, and we’ll do our best to assist you promptly.