Hawley
I bought a router from this company
I bought a router from this company. What arrived was a beat-up router (I'm not kidding, what did they do, throw it against the wall repeatedly?) with no instructions, no literature from the company, in an old box. I contacted them via email telling them I was sent the wrong product and asking for them to ship the new one I ordered. They told me, "...you knew you were buying a refurbished...." After three back and forth emails, I decided to call it a learning experience. They are the nastiest customer service I have ever experienced. They're not a respectable business and that's why I'm leaving this review. I'm out the money I sent them because they refused to send me a new modem. They operate the websites dontleaseyourmodem.com and buyyourownmodem.com. They probably have other domains they open up because of the terrible reviews. Within 30 minutes of posting this review, I got an email (they said it was from their "legal department"); clearly they're using intimidation to try to get people not to leave reviews.