Brigid M.
A great service, but the process could use some refinement
I found Domain Money through Money with Katie and it sounded right up my alley, as I was looking for a third party to review my current financial situation and help me strategize how to take it to the next level. The second Strategic Plan session with Katy was extremely informative and helpful. I felt that she really understood my questions and goals for the Strategic Plan. All good things to say about Katy in particular! I imagine the company has grown pretty quickly over the past couple of years and my 3 star review is more related to the process. The Strategic Plan was a big investment for me and I was really excited to do it, but I felt that there were some steps missing to really benefit from the full service that I had paid for. The questionnaire asks pretty broad "visionary" questions and wasn't particularly well suited to outlining very specific questions/goals. I'm not a big dreamer, I think in very literal terms :) I was under the impression the first call would be more of a strategy session, but it was really a check-in on the plan that had already been started. During that call Katy expressed that she felt I may be better suited for the One Page Plan. I genuinely appreciated the honesty, but one document/statement I had uploaded hadn't been seen and was pretty critical to my selection of the Strategic Plan. That first session really ended up being more of a budget review since without that information it looked like I was pretty much spending everything I earned, but once I was able to explain my situation and goals to Katy, she took that information and was able to put together a very helpful plan. I'm looking forward to scheduling the follow up call that she offered to check in on my progress. I think I would recommend the service to friends, but would tell them to be as specific as possible during the questionnaire so that they can make the most out of their first meeting. Given the emphasis during the initial consultation on clients leaving 100% satisfied, I was a bit surprised that the only request for feedback was to write a Trustpilot review. I'm not typically one to leave an online review, but I do want to provide some (hopefully) constructive criticism that might help improve the process for future clients. I firmly believe that there's a huge need for this type of service and am thrilled that more companies like Domain Money are popping up. I would just encourage them to continue refining their process so that their clients can benefit as much as possible from their talented advisors. Updated 3/3/25 I have appreciated all of the efforts Domain Money has made to improve upon my initial experience. I look forward to continuing to work with them in the future.
Response from Domain MoneyNov 4, 2024
Thank you for such a thoughtful and detailed review Brigid. We are dedicated to continuously improving our client experience and are already using your feedback to enhance the onboarding process. You should also be hearing from our Head of Product Sam directly.




