Steve M.
This 2023 Chinese company makes…
This 2023 Chinese company makes knock-off fakes of well known brand name lights, but without making that clear, and without dramatically reducing the pricing from the original brand. It is unethical and illegal. In addition, since they are shipping from China, it will often take substantially longer to receive the products than advertising - initially they said 4-6 weeks, coming up on 10 weeks with nothing received yet. They are sophisticated and subtle, and the quality may even be decent, but they are fraudulent, breaking copyright laws, and tricking customers into thinking these are the real brands. If you want to save money on a fake, you can get it for much less elsewhere. UPDATE: They keep changing their response to this review depending on what I've said. Their original response to my fake product claim was that the products were 'authorized' and not fake. However, this is an exact quote taken from an email from them to me in response to my complaint "Regarding our products, they are replicas but maintain high quality. The primary difference lies in branding, as we have our own independent brand." Now they've admitted it below - well, tell me they aren't trying to deceive you? Also, be skeptical of the other reviews. One of the reviewers has only 3 reviews, and all three are for different Chinese companies that create knock-offs in different product categories and every couple years when the reviews get terrible they create new websites and it appears that they pump them with good reviews which is unfortunately too easy.
Response from DocosMar 17, 2024
Dear Customer, Thank you for your feedback. We understand your concerns and would like to address them accordingly. We sincerely apologize if there has been any confusion regarding our products and shipping times. We want to assure you that our company is committed to upholding the highest standards of integrity and transparency in all our operations. Regarding your specific comments: Product Authenticity: We take pride in offering genuine, authorized products to our customers. While we may offer replicas of well-known brands, we ensure that these products maintain high quality standards and are authorized and licensed by our suppliers. We understand the importance of clarity in branding, and we strive to communicate this effectively to our customers. Shipping Times: We acknowledge that shipping times can vary, especially for international orders. We are continuously working to improve our logistics processes to minimize any delays in delivery. Our standard shipping time typically does not exceed 5 weeks, and we apologize if there has been any inconvenience caused by longer-than-expected wait times. Customer Service: We value our customers' feedback and take all comments seriously. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that you have a positive experience with our company. Once again, we apologize for any misunderstanding and appreciate your feedback as it helps us improve our services. Nicole