DocosReviews of docos.us

Response from DocosApr 15, 2025

Hello Keren Halperin We are truly sorry for the issues you've encountered with your order. This is certainly not the experience we aim to provide. We understand your frustration with the incorrect color and the long shipping delay, and we apologize for any inconvenience this has caused. After reviewing your order, it appears the item you received matches the color shown on our website. However, we want to ensure you are completely satisfied with your purchase. If there’s a misunderstanding or if the product does not meet your expectations, we are happy to explore other solutions with you, including a return or exchange. Please let us know how you would like to proceed, and we will make sure to resolve this for you promptly. Thank you for your understanding, and we look forward to hearing from you. Best regards, Docos Customer Service Team

Response from DocosJan 12, 2025

Hi Katie K, Thank you for reaching out. We are very sorry to hear about the issues you've experienced with your order. Can you please provide your order number so that we can investigate the situation further? We take your concerns seriously and will look into this matter immediately. Once we have more information, we will be in touch with an update on your order. Best regards, Rachel Docos Support Team

Response from DocosApr 15, 2025

Dear Lok Thank you for sharing your feedback. We are truly sorry to hear about your concerns with your recent order. This situation is not reflective of the high standards we aim to provide, and we sincerely apologize for any inconvenience caused. We take product authenticity and customer satisfaction seriously. If you believe there was a discrepancy with your order, please provide us with more details so we can investigate and ensure that any issues are resolved quickly. We want to make sure you’re completely satisfied with your purchase. Please reach out to us directly, and we will do everything we can to address your concerns. Best regards, Docos Customer Service Team

Response from DocosDec 16, 2024

Dear Joan Maas, Thank you for your purchase and for reaching out to us. We understand how frustrating it can be when a product doesn't meet your expectations. The insurance you purchased covers package transportation and damage during transit. For returns or exchanges, the return shipping fee is typically the responsibility of the customer. Regarding the floor lamp, it is designed for simple assembly. However, we understand that assembly can sometimes be challenging. Our support team is here to guide you step-by-step until the product is fully assembled and ready to use. Please don’t hesitate to reach out for personalized assistance. We value your feedback and appreciate your patience as we work to improve our service. If you have any further questions or need support, feel free to contact us. Best regards, Rachel Docos Support Team

Response from DocosDec 16, 2024

Dear Brie, Thank you for bringing this to our attention. We take claims like this very seriously. Our goal is to provide a positive shopping experience for all our customers. If you encountered any issues with your order, we’re here to help. Please reach out to our support team with details of your experience, and we will do our best to resolve it promptly. Transparency and customer satisfaction are our top priorities. We value your feedback and are committed to making things right. Best regards, Rachel Docos Support Team

Response from DocosNov 15, 2024

Hi Elizabeth, Thank you for bringing this to our attention. I sincerely apologize for the confusion and any frustration this situation has caused. I understand how concerning it can be when shipping delays happen, but I assure you that we are a legitimate company, and your order is on its way. Upon checking, your package has already arrived in the United States and is currently clearing customs. Once the duties are processed, we expect the package to reach you around November 25th, local time. I appreciate your patience during this process, and we’re doing everything we can to get your order to you as quickly as possible. If you have any further questions or need more updates, please feel free to reach out. We’re here to assist and ensure you have a positive experience. Kind regards, Grace Customer Support Team

Response from DocosOct 3, 2024

Dear Customer, Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. Our goal is to provide solutions that minimize costs, which is why we initially offered a partial refund as an alternative to returning the product. However, if you prefer to return the lamp, we can absolutely provide you with the US return address. Once we receive the returned item, we will process a full refund promptly. We appreciate your understanding and patience as we work to resolve this for you. Best regards, Chloe Docolight Support Team

Response from DocosApr 2, 2024

Hi Chris Reeh, Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience you've experienced with our product. Our intention is to provide flexible solutions to address customer issues. The 15% refund offered is one option available, but we also support a full refund if that better meets your expectations. To assist you further and facilitate a resolution, we kindly request your order number or any relevant details about your purchase. Effective communication is essential in resolving any issues or concerns, and we are committed to working with you to find a satisfactory solution. Please feel free to provide us with the necessary information so that we can address your concerns promptly. Best regards, Nicole Docolight Support Team