DocosReviews of docos.us

Response from DocosDec 4, 2025

Hello We saw your Trustpilot review calling our follow-up email a "SCAM," and we sincerely apologize. We completely understand your frustration. The email requesting an extra payment was due to an internal pricing error and was handled incorrectly by our team. It was never our intent to mislead you. As promised, we fully honored your right to a refund and immediately processed it. We regret that our mistake caused you such inconvenience. We've taken steps to prevent this from happening again. We would be very grateful if you'd consider updating your review once you confirm the full refund has been processed by your bank. Thank you for your understanding. Sincerely, Hazelle Docos Customer Service Team

Response from DocosOct 17, 2025

Hello, Nai Li Nellydean, I hope you are doing well! Thank you for reaching out and sharing your concerns regarding our lighting products. To assist you promptly, could you please provide your order number? This will allow us to review your purchase and address your concerns accurately. We would like to clarify that all of our lights are UL certified for use in North America. This means they meet strict safety standards and there is no risk of incompatibility or fire hazard. Your safety is our top priority, and we ensure that all our products comply with the necessary certifications. Once we have your order details, we can also assist with any questions regarding your purchase, returns, or installation. Thank you for your understanding, and we look forward to your reply so we can assist you further. Sincerely, Hazelle Docos Customer Support Team

Response from DocosJul 30, 2025

Hi Brewster Brownville, We’re sorry to hear that you feel this way. Could you please clarify the issue you’re experiencing? We’re committed to resolving any problems and would appreciate the opportunity to assist you. Kindly share your order number with us so we can investigate the matter and get back to you as soon as possible. Best regards, Martin Customer Support Team

Response from DocosJul 25, 2025

Hi Mark, Thank you for your feedback, and we're truly sorry to hear about your frustrating experience. Due to the wide variety of lamps we offer, we acknowledge that not every product currently comes with its own dedicated assembly manual. We're actively working to update and upload complete instructions and videos for each lamp on our website, including the hover lamp you received. In the meantime, we’ve shared an assembly video for a similar model, as the design and installation principles are largely the same. We understand this may not be ideal, and we’re here to support you every step of the way. If you’re still encountering issues, please don’t hesitate to contact our support team—we’re happy to walk you through the process and ensure your lamp is properly assembled. We appreciate your patience and understanding as we improve our service and documentation. Your feedback is important and helps us serve our customers better. Warm regards, Rachel Docos Support Team

Response from DocosJun 30, 2025

Dear , Thank you for reaching out to us, and we truly appreciate the opportunity to address your concerns. Please rest assured that every message we send is carefully written by our team in response to each customer’s specific situation. We do not use automated replies — our goal is always to provide thoughtful, personalized support. Regarding the shipping method: when you requested a refund for the expedited shipping, we clearly explained that this would mean your order would be sent via standard shipping instead, which typically takes 4–6 weeks. You kindly confirmed your agreement with this, and we proceeded accordingly. Your package was delivered on June 28th, well within the expected timeframe, so we believe the shipping process was handled properly. Along the way, we also did our best to keep you informed of your package’s estimated arrival at the port and explained why tracking details may not have appeared on the website during certain stages. We always aim to communicate clearly and transparently. As for the installation instructions, we’ll be sending those to you shortly via email. In the meantime, if you could kindly send us a few photos of the fixture you received and describe the issue you're facing, we’ll be happy to assist you with the most suitable solution. We genuinely hope we can resolve this together through open and respectful communication, and we’re here to support you every step of the way. Warmest regards, Customer Support Team

Response from DocosJun 4, 2025

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with your chandelier order. We understand how frustrating this must be, especially with delays and lack of clear communication — that's not the experience we want you to have. I'd really like the chance to look into this and make things right for you. When you have a moment, could you please email us at [[email protected]] with your order number and a brief description of the issue? That will allow us to locate your order and follow up directly to resolve this as quickly as possible. We value your business and appreciate your patience. I’ll personally make sure your message gets the attention it deserves. Warm regards, Aylin Docos Customer Service Team