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CA.gov (dmv.ca.gov) has 19 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Johnny
Terrible, truly the worst thing i have ever encountered. From their Bot that answers the phone that talks NONSENSE AND SPANISH WITH AN ENGLISH ACCENT EVEN IF I WANTED ENGLISH, to the stupid MVProctor thing that DOES. NOT. LET. ME. TAKE. MY. TEST. FOR WHATEVER REASON. IT BUGGS OUT EVERY TIME AND I HAVE SPENT HOURS. TRYING TO FIX IT. I am so done with this bullshit
robert H.
If I were trying to make the DMV bad, It woudnt be close to the reality. My experience anyway. I spent parts of five days on the computer, at a VSR contractor who I paid $408, 3 trips to the DMV, arguing with agents. eventually I did get vehicle title transferred and the vehicle registered in my name.
John R.
It would be nice if the DMV would remember WE THE TAXPAYERS pay their salaries and they work for us and we do not work for them. The inefficiency of this office only proves government employees can care less. They are protected because they work for the government and therefore give a half hearted effort. I had made an appointment and when I arrived, amazingly even with my confirmation number... My information was not listed. If this agency as well as ALL Government agencies were accountable, I believe 85 to 90% of the employees would be fired.
john O.
3 stars? I wondered where the online chat agents were...writing their own positive reviews! The online chatbot is no help and my live chat was terminated by the DMV website after a 75 minute wait because I had not responded? FTW? I needed help uploading documents because the website "upload" prompt just led to a feedback loop of "upload" prompts. I needed help accessing the interactive e-earning course because I could not find the link to it on the website (same feedback loop experience.) I went to the DMV office in person without an appointment and got everything straightened out eventually. The in person experience, even w/o an appointment was much quicker and less frustrating that the attempt to use the website. BTW I use computers daily in my business so I'm not exactly computer illiterate.
Russ K.
Bad system. In a few several year California DMV has moved from the 'stone age' era but has not come even close to the Internet century at all. The wait in the DMV office change from 4 hours to 2-3 hours at least in Roseville, CA. The only think you could do online is to register your car online to get tags. God forbid the tags get lost. Change of address is the second most essential function - it is still in the prehistoric stage.
