Ara B.
You claimed 1-4 day shipping and a week…
You claimed 1-4 day shipping and a week later the item still hasn’t shipped. I called for an update and no update was given.

At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life.We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference.With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times.Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence.At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence.Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.
DME Superstore (dmesuperstore.com) has 188 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Showing 52 reviews with 1 star · Clear filters
Ara B.
You claimed 1-4 day shipping and a week later the item still hasn’t shipped. I called for an update and no update was given.
Joan K.
The package was ripped open and crushed
Response from DME SuperstoreMar 25, 2025
We are extremely sorry this order arrived in that condition. We have filed a claim with the carrier as this appears to have been damaged in transit. We have sent you a private email to see if you would like a replacement. Thank you and we look forward to hearing from you
John F.
Poor product, poor service. The product never worked, and you referred us to a technical who we repeatedly called and left voice mails. He never called us back.
Response from DME SuperstoreMar 7, 2025
We are terribly sorry the product did not work for you. We sent several emails to you to see if you wanted a replacement but we did not hear back from you. We always do our best to make sure every customer is satisfied with the products they purchase and the service. We would be happy to replace the unit or assist you with a return/refund. Please feel free to email, chat, or call us any time 7 days a week as we are here to help.
Cynthia B.
FedEx claimed it was delivered. It was not delivered to my address. I contacted the office by phone and email and they were going to get back to me but have not.
Response from DME SuperstoreFeb 22, 2025
Hi Cynthia. I apologize immensely that you do not have the item you ordered. I do show that FEDEX delivered this to the correct address so we have rushed a replacement out and have filed a claim with FEDEX. Please know that while we rely on FEDEX, UPS and other carriers to perform our deliveries, if items do not arrive as promised, we will ALWAYS send a replacement to make sure you get what you paid for. We will send you an email with your new tracking number right away.