Leah B.
I recently moved and ordered a sofa…
I recently moved and ordered a sofa from here several weeks ago and it still has not arrived. Customer service has not been helpful in resolving it thus far so I am quite disappointed to be waiting this long for the item of furniture.
Response from DivanDreamsOct 5, 2026
Hi, we're very sorry about this situation. FedEx tracking shows your sofa arrived in just 2 days, but you reached out more than a month later about the missing packages. We did our best to help you resolve this issue but unfortunately, once FedEx marks a package as delivered, it's outside our control. We're still following up on your claim with them and truly wish we could have helped more.