Alexis
FOREWARNING: MORE DAMAGE AHEAD!
FOREWARNING: Do NOT overlook the bad reviews on this company! They HAVE to have false reviews or the reviewers didn’t realize it was shotty work! Do NOT get any work done from the Merriam KS location! They are not good people, doing shady work and they will not make things right! We brought our brand new car into their shop for a driver’s side back window repair. What should have cost me $200, ended up costing me over $1500 in damages! The technician who worked on my car presented himself like an unqualified child. He obviously was having a tough time getting things apart on my tight, brand new car so it seems he used brut and might and tore it open by using any means possible, even if that meant leaving behind cosmetic and structural damage! This resulted in so much damage, especially cosmetic damage. Not only does the new window have a 3” deep scratch on it, but the rubber seal is incorrectly installed with cuts and gouges within and not laid in the correct way, the triangular connector piece on the inside was broken and scratched (and actually taken from me without my approval!), the side trim on both sides of the window is scratched, the chrome trim is scratched, the rubber seals also have multiple cuts and gouges taken from them due to wrongfully installing them and trying to force them in. The actual window corner doesn’t meet up and match- it isn’t put together quite right. Rain could definitely seep through into my brand new car. The door wasn’t even put back together tightly and when I shut it, glass fallout was in the bottom that they didn’t vacuum out! I actually cut my finger pretty bad on it and my kids could have been really hurt by the glass poking out between the door! They said this is normal and you can’t get all the glass out, ever! Wow! We knew right away from the demeanor of the people working there that they couldn’t solve anything, that we would need a manager, so we asked the young technician for the owners card. He gave me a generic card without owners information and walked away, started dancing like he was proud of the damage he caused! We didn’t feel safe so we promptly left. Contacted shop through the website page to ask for Owner name/phone number/contact details and the workers refuse to give us any info. Cannot find any info on owner online. Although the workers offered to fix some of the damage, they did such a poor job, we would NEVER allow them to touch our car again. We also need ALL of the damage fixed as this is a brand new car that was brought to them in mint condition. We ended up taking our car to a collision center which found $1500 of damage made by Discount Glass. Discount Glass workers are refusing to pay it. They explained that their store owner/manager is out of town this week, without forwarding them any of our info. If I was a manager of a store and this happened to one of my customers, I would want to know ASAP and also fix the issue ASAP! Now, we will have to sue them and settle in court. I should have known by the amount of razor blades in their driveway that the workers were NOT top quality! Lazy, shady & under qualified workers! Save yourself money by not dealing with this faulty, shady shop and go to professionals like SafeLite or CNC Glass!