Worst company. DO NOT BUY. Paid $40 for next day shipping, been a week and there is no updates. Customer service is a joke. Going to plaster this message everywhere I can. SKIP ON THESE SCAM ARTISTS.
Response from Dippin' Daisy'sMay 15, 2024
We sincerely apologize for the delay in your order's shipment! There was a lack of communication within our team that we did not have these items on-hand to ship overnight at the time of your order. Therefore, we ended up shipping your order a few days later. We highly value your feedback and have passed this information to our warehouse team to ensure something like this does not happen again. One of our customer service agents has replied to your email and refunded you for the overnight shipping fee. We hope you can give us another chance in the future!
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Callie C.
This order has been said it would…
This order has been said it would deliver that evening for over a week. My roomate also ordered and they promised her package would be here before we leave for our 3 week trip to Greece. Lost all excitement as we have been lied to on when packages would ship and gaurantees to have the order before a big trip. Not worth the hassle when there are so many other swim suit brands I love.
Response from Dippin' Daisy'sMay 1, 2024
We apologize that the delivery date is not what you expected. However, upon taking a look at your order, we can see that the order was made on April 21st. It takes a few days for us to process your order, so it was shipped 3 days later on the 24th. You requested standard shipping, which takes anywhere from 5-9 business days. 5 business days have passed since the day it was shipped, so your order should be arriving no later than next Monday the 6th. Please continue to check your tracking and feel free to email [email protected] if your package does not arrive.
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Meghan M.
Lies about manufacturing process
This is an awful company that markets itself as sustainable while lying about where it’s suits are manufactured. Their Instagram bio says “made in California”. I also emailed them to ask where the suits were manufactured and they told me they are made in California. I proceeded to pay $150 CAD for one suit on the premise that I was made sustainably with fair labour conditions. When the suit arrived, I was shocked to see a label that said “made in Vietnam”. I feel extremely mislead.
Response from Dippin' Daisy'sMay 1, 2024
We're so sorry for the miscommunication! We design and are based in California, and up until recently, were manufactured here as well. We opened up a factory in Vietnam due to the overwhelming production of our products so we have products manufactured in both countries. We distinguish what products are made in the US vs. Vietnam by specifying under the fabric information of the product pages. We can assure you that we are committed to sustainable practices and fair treatment of our workers.
It's unfortunate that our Instagram bio misled you, so we'll be sure to revise it based on your feedback. One of our customer service agents has reached out to you through [email protected] and has offered a solution. Please be sure to check your email. We hope that this experience does not discourage you from shopping with us in the future! Thank you.
EL
Erin L.
Strict Returns and Quality Concerns
I’m looking forward to a special trip and wanted to find the perfect swimsuit for it, so I decided to try out Dippin’ Daisys. I loved the variety of styles they have available, and I liked the idea of supporting a smaller company instead of just going with the big names. But, things didn’t quite go as planned, and I wanted to share my experience.
The store's policy on returns and exchanges is pretty strict. You only get one chance to return or exchange something. That's pretty tough, especially when you're shopping online. We all know it can be hit or miss with sizes and fits, and this is even more true for swimsuits.
I knew about their policy before I bought anything, but I figured I'd be fine. I got a top and bottom, and while the bottoms were great, the top just didn't do it for me style-wise. I decided to do a one time exchange, feeling confident that I would end up with a swimsuit I was satisfied with. This has not been the case.
I chose a new top and bottom, making sure they were both listed as the same color and size. But when they arrived, the colors were off. Plus, the bottom, which was supposed to be the same style as my first pick, fit differently.
The quality also left a lot to be desired. The swimsuits had too much fabric in places, and the sewing was pretty sloppy, causing bunching and the seams to roll—not exactly what you're looking for in a swimsuit; especially one that cost $100+ in total. When I asked if I could return them, given the issues, they only allowed another exchange, not a refund. And yep, the final set has the same problems.
I’m really disappointed, and I won’t be shopping at Dippin’ Daisys again. I was genuinely excited about their stuff and really wanted to back a smaller business. Maybe with feedback they can fine-tune their policies and quality control, but until then I’ll be looking elsewhere for swimwear.
Response from Dippin' Daisy'sApr 10, 2024
We're so happy to hear that you wanted to support our small business and thus, are sincerely apologetic for your experience. We understand how frustrating this is and will definitely take your feedback into consideration. If you could kindly email us again at [email protected], we would be happy to look into this further and explore other options to address your concerns. We hope you give us another chance and shop with us again.
I had been eyeing products on this site for over a year and finally made a purchase. First of all, for an online-only store, I think it’s shady to charge so much in shipping. Almost 9 dollars each way? Especially for bathing suits, which are likely to have a higher than average return rate. I reached out to their customer service because truthfully I just couldn’t believe that. For USPS? They never replied to me. Two weeks later I responded to my original email basically saying that the customer service was awful because they couldn’t even reply to my email. They immediately responded and simply said “please try to avoid sending multiple emails to us.” So, that’s interesting. All in, extremely rude customer service experience and wildly expensive (and slow!) shipping for pretty average products. Not to mention, they received my return weeks ago and I still haven’t been refunded. On principle I’ll never give them my business again.
Response from Dippin' Daisy'sApr 10, 2024
We understand your frustration with the shipping and return fee policy, and we apologize for any inconvenience this may have caused you. While we do enforce our policy strictly, we are willing to explore other options to find a solution that works for you. We also responded to the email you sent us and we hope that you can check your inbox. Please don't hesitate to email us at [email protected] if you require further assistance.
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Charlotte R.
didn’t receive what I ordered
I placed an order and heard nothing for a week. Then I received a refund notification and saw that they refunded JUST THE TOP of a matching SET with no warning, saying it was out of stock. They didn’t even apologize for the inconvenience. Customer service was incredibly unhelpful and wouldn’t even tell me if the top to the matching set would ever be restocked. It took two weeks to receive half of the order that I placed. I really liked the bikini bottoms, but their customer service and inventory really needs work. It’s incredibly unprofessional for a business to not be able to deliver the product you pay for, and it’s not as if they can’t afford to hire more people when the bikinis aren’t cheap. I’ve received better service from SHEIN honestly.
Response from Dippin' Daisy'sMar 4, 2024
We are so sorry you didn't receive a notification regarding the out-of-stock item. Ideally, our customer service team emails our customers whenever an item is out of stock on their order. We advised you to email them at [email protected] so they can further help you with your concern.
CH
Caitlyn H.
Don’t.
After waiting for what felt like forever, I finally got my order. Bad news is, all three bikinis in the mystery box are really not suited for me in style or color. I also got sent two of the same swimsuit In different colors.. I didn’t like the style the first time I pulled it out and was bummed to pull it out again. Huge disappointment there. Second problem, the large pants I got for my friend are so so small but extremely long so I can’t even wear them either.. pretty bummed overall.
Response from Dippin' Daisy'sFeb 1, 2024
We are so sorry to hear that you're not satisfied with your order. Please reach out to us at [email protected] and our team will be glad to help you.
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Charles Edward C.
I wouldn’t purchase from this site…
I wouldn’t purchase from this site again. I spent hundreds of dollars on swimsuits for my upcoming trip. It’s been over two weeks and I have yet to receive an email about the status of my order. I will not be receiving this order in time for my trip in a few days and I can’t even return the products. I was told to contact customer service and they didn’t respond until days later stating they are behind on orders. They need to hire more bodies so they can fulfill orders more efficiently. If you have issues fulfilling orders, you need to communicate that across to your customers and not lie about our order being worked on when it isn’t. Also, as a US company, why would they choose such an unreliable courier company instead of couriers that already have well established national routes? I saw a video where an influencer had issues with their order, and the owner went above and beyond to make sure her order was straight. Probably won’t receive the same treatment as an online nobody.
Response from Dippin' Daisy'sJan 24, 2024
We apologize for the inconvenience caused by the delay in the shipment of your order. Your feedback is important to us as it helps us improve our service. If you have further concerns on this matter, please don't hesitate to contact us at [email protected] and we'll do our best to assist you.