DintleReviews of dintle.com

Refuses to cancel my subscription

Horrible! I can't cancel my subscription and I've been emailing them daily for weeks... they don't care at all about their customers, not worth reviewing the product because this is a scam.

Doesn’t answer emails about cancelling subscription. Will be taking legal action.

Similar to other reviewers, I received a “free trial” offer for one month’s supply (it wasn’t even free, I had to pay shipping). Then I cancelled it, and I literally took a screenshot off the page CONFIRMING I had NO ACTIVE SUBSCRIPTIONS. Then a few weeks later, they sent me an email that my order was on the way. I was like “what order??” So I checked and it said I had one active subscription, even though last time I checked it said NO ACTIVE SUBSCRIPTIONS. They literally reactivated my subscription WITHOUT TELLING ME. When I tried to cancel it again, it wouldn’t let me and said “email customer service to cancel” and I emailed them MULTIPLE TIMES and did not hear back at all. It’s now been several weeks and still no word from them and the “subscription” I never made is still active. I may just have to change my credit card at this point because I’m not letting these scammers get more money out of me. I’m a busy university student or else I would take legal action.

Signed up to try the whitening gel and then asked to cancel until I was given adequate time to try (as it took three weeks to receive and then another batch would have shipped before I even received the product to try). Cannot cancel subscription - says to email which I've done many times. No response in 3+ weeks.

I ordered a free trial of Dintle Bright teeth whitening pens and paid for shipping. They arrived in a timely manner. When I opened the package, I noticed the instructions on the pens were not clear on the amount of time to leave the formula on. I reached out to the email on their website to ask if they had specific instructions and never received a response. I did some research and found that similar products needed to be left on from 5-30 min, so I tried 5 min, and when II didn't see results, I tried 30 min for several days without seeing results. I decided this product was not working for me after over a week of use, and since I was unable to unsubscribe for 30 days after purchase, I moved the day for my next shipment. 30 days after my first order, I received an email that my next order had shipped out despite moving the date. I tried to contact them again and also asked to unsubscribe after seeing that I was asked to email them to unsubscribe anyway and have not received a response in over a week. I looked for a phone number to call or an address and didn't see any other info to contact them with on their website, but did find a phone number on the better business beureu and left a message. I never got a response from that either, so I filled out a form with the better business beureu and included photos of the emails I sent them and the satisfaction guarantee on their website and the request to email them to unsubscribe, so hopefully this will get resolved eventually.

I didn’t find the product worked as it was described so I attempted to get a refund, which by the way you can only do so by emailing, and after emailing the two different emails this company has I never received any response. If they can respond and follow through with the refund I will change my review!

Forces you to cancel via email but ignores all emails. You cannot even remove your payment method to avoid the charge. I was just forced to purchase another $35 worth of their product that I did not want. Never responds to any email. Terrible company. Edit: I found this in the order after you pay them for the “free” trial. Free Trials When you purchase a free trial product, you are agreeing to a minimum of 2 billing cycles before cancellation. Cancellation can be made at any time after that period within your account which had been emailed to you. Free trial products do not have a refund period. Absolutely predatory company forcing you to give them money.