Nina
I can't cancel my free trial before it expires
There is no clear link or explanation for canceling the subscription before the trial expires. They put you in a loop of email, but no link on how to cancel effectively. I'm very frustrated.
Response from DinolingoJul 1, 2026
Hi Nina, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to try to cancel your free trial without finding clear instructions. We appreciate you pointing out where the process felt confusing, as feedback like yours helps us identify areas that need improvement. We'd like the opportunity to look into this for you. Please email us at [email protected] with the email address associated with your Dinolingo account and let us know which platform you started your free trial through (such as our website, Google Play, or the App Store). Our team will review your account, help ensure your subscription is managed correctly, and work with you directly to resolve the issue.



