Carlo P.
Poor quality services.
I've ordered two items from this company. 1st one the colour was totally different to the image on their website. I requested a partial refund as I would not use it due to this issue. They offered me a 10% discount on my next order. I eventually had to raise the issue with PayPal and I received a 50% refund which was fair. I decided months later to give them another go. I received my item and the image was blurred. After sending several images to them a more upon their request "in natural sunlight" I've heard nothing back. My advice would be not to use this company and look elsewhere.
Response from DingmunJun 24, 2024
Dear Carlo, We want to express our sincere gratitude for your understanding regarding the problem you recently encountered. We recognize the frustration this may have caused you. To address this promptly, we have taken immediate action by sending you an email requesting additional information. This step is crucial in ensuring that we resolve the issue to your complete satisfaction. We appreciate your patience and continued trust in Dingmun. Should you have any further questions or concerns, please feel free to reach out to us at [email protected]. Our dedicated team is here to assist you. Warm regards, Atisha