DingmunReviews of dingmun.com

Response from DingmunDec 28, 2024

Dear Ron, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our product satisfactory, and we truly appreciate your honest feedback regarding the print quality. As someone with experience in the sign business, your insights are incredibly valuable to us. We are continuously striving to improve our products, and your comments will help guide our efforts to enhance the quality further. If you have specific suggestions or ideas that you believe could help us refine our printing process, we’d love to hear them. Your input could be instrumental in helping us deliver an even better experience for all our customers. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future with products that exceed your expectations. Warm regards, Atisha

Response from DingmunSep 27, 2024

Dear Kirk, Thank you for your feedback! We understand your concern regarding the decal being tightly rolled. After many years of experience and testing, we have found this to be the optimal way to package decals, ensuring they are protected from damage or deformation during transit. Rest assured, rolling the decal tightly will not impact its quality or performance. If you do encounter any issues with the decal, please don’t hesitate to reach out to us for support. Additionally, we have a detailed video guide on our website to assist you with applying the decal. We hope you find it helpful and that your decal adheres smoothly! Thank you again for your purchase and support. Best regards, Atisha

Response from DingmunSep 25, 2024

Dear Julio, Thank you so much for your kind words and support! We are so glad to hear that you like the product. We apologize for the delay in delivering your order and understand that it took longer than expected. We are always working to improve our delivery times and we appreciate your patience during this process. As a way of showing our appreciation, we would like to offer you a special discount on your next order. We hope this will make your future experience with us even better! Please contact us as soon as you would like to use the discount code on your next purchase. Thank you again for your understanding and we look forward to serving you soon. Sincerely, Atisha

Response from DingmunSep 12, 2024

Dear Robert, Thank you for sharing your feedback and we are very sorry for any dissatisfaction with your order. We always strive to meet our customers' expectations and we are sorry to hear that the sticker did not meet your expectations. Regarding the delay, we sent two emails before shipping to confirm your customization details, but unfortunately, we did not receive a response, causing the shipping to be delayed longer than expected. We truly appreciate your feedback and will continue to work hard to improve our products and communication. Thank you again for your understanding and we hope to have the opportunity to serve you better in the future. Sincerely, Atisha

Response from DingmunJul 23, 2024

Dear Frankk, Thank you for taking the time to leave us a 4 star review on Trustpilot. We appreciate your feedback and are pleased to hear that you are satisfied with the quality and appearance of our carpets as well as the delivery time. We apologize for the inconvenience caused by folding the carpet. Your suggestion to roll them on cardboard tubes is valuable to us and we will consider it to improve our packaging process. Regarding the price-performance ratio, we are constantly striving to bring the best value to our customers and will consider your feedback. Thank you again for your constructive feedback. If you have any questions or need assistance, please contact us. Best regards, Atisha

Response from DingmunJul 13, 2024

Dear Michel, Thank you so much for your wonderful review on Trustpilot! We are delighted to hear that you were satisfied with the packaging and quality of our stickers, as well as our prompt responses to your questions. Ensuring quick and efficient delivery is one of our top priorities, and we are glad that you appreciated it. Your positive feedback encourages us to continue providing excellent service and high-quality products. If you have any further questions or need assistance, please do not hesitate to reach out to us. Thank you once again for your support. Best regards, Atisha

Response from DingmunJun 4, 2024

Dear Bill, Thank you for leaving a review on Trustpilot. We're delighted to hear that you are pleased with our printing quality and service. Your feedback is greatly appreciated and helps us to continue improving. If there's anything more we can do to earn that fifth star, please let us know. We're always here to assist you! Best regards, Atisha

Response from DingmunMay 18, 2024

Dear Mike, Thank you for leaving a review and comment about our products on Trustpilot. We are happy to know that you are satisfied with the product quality. However, we apologize for the lack of communication during the production process. Due to the large volume of orders, we may not be able to respond to your request for information during this process. To improve service, if you want to see the design before production, please leave a note when ordering. We will pay attention and respond to your request as soon as possible. Once again, thank you for your feedback and hope to continue serving you in the future. Best regards, Atisha