DingmunReviews of dingmun.com

Response from DingmunFeb 22, 2025

Dear August, We sincerely appreciate your patience and understanding regarding the delay in your order. We understand how frustrating this situation can be and want to assure you that we are doing everything we can to resolve the issue. As we have previously advised, your original package was unfortunately lost in transit and we are very sorry that this was caused by the carrier. In order to resolve this issue promptly, we have arranged a replacement order on February 17th, which is currently in the final stages of production and will be delivered to the carrier tomorrow. We have also sent you an email with more details about your order. Your feedback is extremely valuable to us and we are always working to improve our service every day. If there is anything else we can do to assist you, please contact us at [email protected]. Sincerely, Atisha

Response from DingmunJan 20, 2025

Dear Don, We would like to express our sincere gratitude for your understanding regarding the issue you have recently encountered. We understand that this may be disappointing and we deeply apologize for the inconvenience. In order to resolve this issue promptly, we have taken immediate action by sending a replacement order. This step is important to ensure that we resolve the issue to your complete satisfaction. We have sent the latest tracking number to your email. Please check. We greatly appreciate your patience and continued trust in Dingmun. If you have any further questions or concerns, please contact us at [email protected]. Our dedicated team is always ready to assist you. We have provided a solution and sent you a detailed email with the necessary information. Best regards, Atisha

Response from DingmunDec 26, 2024

Dear Al, Thank you for sharing your feedback with us. We are sorry for any inconvenience or frustration caused by the delay in your order. To clarify, all of our stickers are custom made and handcrafted to the highest quality standards. This process typically takes 3–7 business days after payment has been approved and verified. Once shipped, delivery times vary by destination and can range from 7–20 business days. We provide this information on our sales page for transparency. Given this time frame, the holiday season has added to the impact of our shipping carrier, resulting in delays beyond our control. We have reached out to you via email immediately to provide assistance. We fully understand your frustration and are taking steps to review our processes to ensure better communication and a smoother delivery experience in the future. If you consider giving us another chance, we would be more than happy to assist and ensure a better experience next time. Thank you for bringing this issue to our attention and we truly appreciate your understanding. Best regards, Atisha

Response from DingmunNov 26, 2024

Dear Heather, We would like to express our sincere gratitude for your understanding regarding the issue you have recently encountered. In order to clarify this issue in a timely manner, we have taken immediate action by sending you an email requesting additional information. This step is important to ensure that we resolve the issue to your complete satisfaction. We appreciate your patience and continued trust in Dingmun. If you have any further questions or concerns, please contact us at [email protected]. Our dedicated team is always ready to assist you. Sincerely, Atisha

Response from DingmunOct 24, 2024

Dear Terry, We would like to express our sincere gratitude for your understanding regarding the issue you have recently encountered. In order to resolve this issue promptly, we have checked with the carrier and confirmed. We have taken immediate action by sending you an email to clarify the production time and shipping time even though we have clarified on the sales page. Please check your email. We appreciate your patience and continued trust in Dingmun. If you have any further questions or concerns, please contact us at [email protected]. Our dedicated team is always ready to assist you. Sincerely, Atisha,

Response from DingmunAug 21, 2024

Dear Laura, We deeply sympathize with your situation. However, our Refund & Return policy is clearly stated on our website at https://dingmun.com/refund-policy/. We have already reached out to you via email to provide further assistance. Thank you for shopping with us. Best regards, Atisha

Response from DingmunJul 19, 2024

Dear Jarron, We want to express our sincere gratitude for your understanding regarding the problem you recently encountered. We recognize the frustration this may have caused you. To address this promptly, we have taken immediate action by sending you an email requesting additional information. This step is crucial in ensuring that we resolve the issue to your complete satisfaction. We appreciate your patience and continued trust in Dingmun. Should you have any further questions or concerns, please feel free to reach out to us at [email protected]. Our dedicated team is here to assist you. Warm regards, Atisha