DingmunReviews of dingmun.com

Response from DingmunFeb 21, 2025

Dear Stuart, Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback and are glad to hear that you are satisfied with the quality of the product. Regarding the shipping origin, we are very sorry if this is not as clear as expected. Our products are carefully crafted and shipped directly from our manufacturing facility to ensure the best quality and customization. We will review your feedback to improve transparency on our website. We understand that shipping times can sometimes take longer than expected and we are constantly working to improve our processing and delivery times. Your feedback is invaluable in helping us improve our service. If there is anything else we can assist you with, please do not hesitate to get in touch. We truly appreciate your support and hope to serve you again in the future! Best regards, Atisha

Response from DingmunFeb 18, 2025

Dear Dennis, We sincerely appreciate you taking the time to share your experience with us. We're sorry to hear that the shipping and packaging caused some inconvenience. To protect our products from damage during transit, we use tubes, which may require some time for the item to fully flatten. However, rest assured that this does not impact the application process. For your convenience, we have a detailed video tutorial on how to apply the decal available on our website. We're delighted to hear that you liked the images and graphics! Your feedback is invaluable, and we will certainly take it into account as we work to enhance our packaging process. If you need any assistance or have further questions, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future! Best regards, Atisha

Response from DingmunDec 23, 2024

Dear Barry, Thank you for your feedback. We are sorry for the issue this has caused you. We would like to clarify that your label was produced and delivered to the carrier on time. However, due to the ongoing strikes in Canada, shipping times have been significantly impacted, resulting in delays beyond our control. As you may know, carrier operations in Canada are still being affected by these disruptions. We have also reached out to you via email to provide further details and to provide you with further assistance. Please be assured that we are committed to resolving this issue and ensuring your satisfaction. Thank you for your understanding and we are sorry for the inconvenience. Sincerely, Atisha

Response from DingmunDec 3, 2024

Dear Andrew, Thank you for your feedback on Trustpilot. We have reviewed your order #248990 and we understand your concern about the missing window stickers. Upon checking, your order was for 20x20 inch stickers. However, we specify on the sales page that when customers order each package of 21"x21" (or larger) stickers, 2 free 10x10 cm stickers are included. So your order of 20x20 in size is not included in our offer. However, if you make a future purchase, we are willing to give you 2 additional 10x10 cm stickers. Additionally, we have contacted you via email to clarify the situation and resolve this issue promptly. Please let us know if you need further assistance and we truly appreciate your understanding and patience. Sincerely, Atisha

Response from DingmunNov 19, 2024

Dear Michael, Thank you for sharing your feedback with us. We are sorry to hear that you enjoyed the quality of the shirt. We are sorry that the print did not meet your expectations. To help us better understand and resolve this issue, we have immediately sent you an email to clarify and kindly request that you provide detailed images of the shirt you received. This will allow us to review the issue and resolve it for you in a timely manner. Your satisfaction is very important to us and we truly appreciate your patience and understanding. We look forward to resolving this issue to your satisfaction. Sincerely, Atisha

Response from DingmunJun 19, 2024

Dear Justin, Thank you for your feedback and taking the time to share your experience with us. We are happy to hear that you love the quality of our decals. Your satisfaction is important to us and we sincerely apologize for any inconvenience you experience during the installation process. However, we have provided detailed video instructions on our website explaining how to apply the decals effectively. We understand how valuable it can be to include additional instructions in the delivery package. However, we are very sympathetic and want to send you a 10% discount code so you can shop for your favorite decal set. Please contact us and we will send you this unique discount code. Thank you again for your feedback. We truly appreciate your business and look forward to serving you better in the future. Best regards, Atisha

Response from DingmunMay 11, 2024

Dear wallace, We appreciate your review and would like to address your concerns regarding pricing. We put careful consideration into our pricing, especially considering the large shipping costs. We understand that many customers want to order small sizes in large quantities, and therefore, we have added small decal products to our list. On our website, we always try to clearly display costs, so customers can consider before deciding to shop. Hope this explanation has clarified your question. If you need further information or assistance, please do not hesitate to contact us. We look forward to serving you in the future. Best Regards, Atisha

Response from DingmunApr 24, 2024

Dear Mike, Thank you for taking the time to share your feedback with us. We appreciate your honest review. We're sorry to hear that you had difficulty peeling back the paper and that the cut did not meet your expectations. Your satisfaction is important to us and we will definitely consider your feedback for future improvements. We're happy to hear that overall the product seems good, despite the challenges you encountered during use. Regarding sun durability, we assure you that our products are designed to withstand a variety of environmental conditions, but we understand your concerns and will closely monitor product performance. If you have any further questions or if there is anything else we can assist you with, please contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Best regards Atisha