Imran A.
I was not able to get the device working…
02/07/2024 I was contacted by Dimo and will be receiving new device. Will update if any problems. I was able to get the device working first time but it stayed on draining power from car. I got email to delete and reconnect, i did so and this time it will turn off with car but won't turn on when car turns back on. I was told to update app, disconnect and reconnect. I followed the instructions and now have been trying to reconnect for last 3 weeks and am unable to connect the device with app. Lost 3 weeks of dimo rewards and don't know when it will be fixed or will be fixed at all. I have been sending emails no one asked me if i can return the unit or will get a replacement or anything like that. Please help
Response from DIMOJan 24, 2024
Hey Imran, It looks like one of our agents has been working with you constantly on this issue; we had escalated this issue to our backend team for them to help investigate, as this issue is unique to you. We are working to get to the bottom of it. If we need to send a replacement. We do apologize for the inconvenience as we work through the issue with you. Thank you, Shaolin

