DIMOReviews of dimo.zone

Response from DIMOMar 12, 2024

Hey there Garribob, Thank you so much for your feedback. We are always open to improving our product and making onboarding more manageable for all users. It seems you might be referring to our DIMO Macaron, which activates the Bluetooth on the device by pressing the small button near the lights. We have updated our documentation to clarify this for all users in the future. Thank you, DIMO Team

Response from DIMOMar 4, 2024

Hey there YidaWang, Thank you for providing feedback on our mobile app. I noticed that you have a support ticket open with us, and your support agent is waiting for additional information from you. However, I can assist you here as well. It appears that you are experiencing an issue with Walletconnect, which is caching your authentication token and preventing you from logging into the mobile app. To resolve this issue, you can either delete and reinstall the mobile app, which will allow you to log in, or you can fix the issue by clearing the cache of the DIMO mobile app in your phone's settings. That should resolve your problem, I hope you have a wonderful day! DIMO team.

Response from DIMOFeb 5, 2024

Hey there Monte, Thank you so much for your feedback here. I took a look into your account and it looks like you did not fully onboard your vehicle. If you could please reach out to [email protected] we can take care of you and get you on your way to earning DIMO rewards. Thank you, DIMO Team

Response from DIMOJan 9, 2024

Hey there [email protected], We see that you are having issues validating your VIN. For us to service your ticket quicker, could you please provide the following information, 1. What is your car's year, make, and model? 2. Please submit a picture of your VIN (Vehicle Identification Number); you can find this on your windshield or on your registration.

Response from DIMOJan 5, 2024

We're very sorry that you didn't get the help that you needed. Our customer care team has had a massive increase in requests over the last month. They are working diligently to get caught up, and we've hired more staff, but they're still taking about 2 business days to get back to most emails. Please be patient and they will respond as quickly as they are able. You can also try joining our Discord server and asking the community for information in case your question is something other users have encountered.

Response from DIMOJan 5, 2024

We appreciate your feedback and understand the frustration you've experienced with the Fordpass issue. We have been actively working to resolve it, but unfortunately the root cause of the problem lies with Ford, not DIMO or Smartcar. Ford has imposed restrictions on users accessing the API and using their own data, which has affected the functionality of DIMO Mobile. This type of corporate behavior is one of the reasons DIMO was created. Users should have access to their own data and the ability to send and share it how and when they choose, regardless of what Ford or DIMO or any third party says.

Response from DIMOJan 5, 2024

We are very sorry. If your car has been connected, you should receive the weekly DIMO Rewards. Please contact [email protected] so that they can look into your specific account and troubleshoot. Please note, they are currently working through the holiday backlog and will likely take 2-3 business days to respond.

Response from DIMOJan 5, 2024

We apologize that your experience with Tesla connection did not go well. There was a recent bug with the Tesla API that was impacting the connection of some vehicles, which may have affected yours. The bug has been resolved, so it should no longer be an issue. If you contact [email protected], they will be able to provide additional information specific to your account. Please note, they are currently working through the holiday backlog and will likely take 2-3 business days to respond.