JC
Great Customer Service!
This is my second time using this service and honestly can’t find much to complain about. Case managers are always really helpful and professional. Communication is a bit tough since I’m on the West coast, but further more they try their best to get back to you. I do wish the 2nd time I contacted the company the person who answered my call could be a bit more positive. I explained the suspect had threatened to contact my family and the person on the phone told me they won’t do it and it was all a bluff when I knew it wasn’t. I was a bit bothered and confused since so much was on my mind and I was left with a we’ll call you back when we can answer. I understand this company must have many calls and cases, but some positivity during a really dark time would be appreciated. Other than that this company is really great and appreciate their work/ability to assist during scary times.
Response from Digital Forensics CorpMar 17, 2025
Thank you so much for your feedback and for trusting us for a second time. We truly appreciate your kind words about our case managers and their professionalism. Your experience matters to us, and we’ll definitely take your feedback to heart to ensure our communication is always empathetic and supportive. If you ever need anything moving forward or just want to discuss further, please don’t hesitate to reach out!