Digital Forensics CorpReviews of digitalforensics.com

I had a deeply troubling experience with Digital Forensics Corp. Initially, I was informed that their services would cost around $1,000, but the final amount unexpectedly ballooned to $5,000. Despite completing Phase 1, their work was insufficient and did not meet the agreed-upon terms. When I expressed my dissatisfaction, they demanded additional payment for Phase 2 without providing a detailed report or justifying the costs. Worse, they resorted to criminal threats, including leaking my videos, taking over my property, and other forms of intimidation. I have contacted the police and the FBI regarding these threats and intend to take the company to court. I strongly advise against using their services.

Company is a scam, I get calls back to back to back even while talking to them, I originally agreed to 2,750 and then received a email a couple of payments later I owed over ten thousand dollars to them, they didn't follow through on the contract and have verbally threatened to take my property on voicemail, I am about to take them to court for violations of federal and local law on collections from a consumer, I have lost several jobs due to the multiple times I received calls from them all from different phone numbers as soon as I block one they can back on another number

Impossible to connect with and basically no help at all . I just spent $299 for absolutely nothing . At first they were all in but a few days later could not reach anyone and calls were never returned

I was not a pushy or bothersome customer. This was the 2nd time that I did try and reach my case manager. I had additional information regarding my account. I sent an email during the early morning on the 9th of June. When I did not hear from the case manager and kept seeing unknown devices logged in to my computer, I started getting nervous. I phoned the case manager at 7:31 pm on the 9th and left a voice message. On June the 10th after not hearing from her, I sent an email at 6:23 pm which I got a response that she was out of the office until Sunday. The response I got was not automated and came in about 15 minutes later, about 6 words and came across gruff. I called the main number twice, once leaving a message for anyone to call me back, and sent a text, I wanted to know if it was them in my account with an unknown device from Taiwan or not. I saw this device in Google as a device logged in to my google account. Digital Forenscis states on the outgoing message they will return your call within certain time frames for emergency and non-emergency situations. I never received a call back, ever. On Sunday, the case manager was back at work at 5:00pm. After the emails and the voice messages you would think I would get a call. No, I called her extension at 6:54 pm and left a message. I called back at 7:01 pm and did not put in her extension as I wanted to speak with anyone else at this point. The case manager then answered the main line. She was rude and not helpful in the least. She stated she did not read my email and laughed when I told her of the things I had found in my computer. This was the last time I spoke to her and that is fine by me. The case manager who works for the company I paid to do a service totally avoided me for no reason that I can think of that I did. The second and last time she avoided me started on June 23rd. I called and left a voicemail at 10:36 am. I knew she was not in yet but thought maybe she would call me when she got in. I sent an email at 11:15 am, remembering she said she did not check voicemail so I would do both. Now this is a Thursday, and the case manager works pm hours. I called at 9:33pm and left a message. I figured I would definitely hear back before the weekend. I never heard anything. On the 24th, I called a phone number from the website (567#) at 730am asking for a call back. I called the case manager at 412pm and 1022 pm. I sent a text also around 9:00pm. I never heard anything from anyone. On the 25th I sent a text message to the non- emergency line explaining my attempts to speak with the case manager and asked for them to PLEASE call me. Eventually on the 26th I did get someone and told them I no longer wanted their service. They offered me a 10% refund. When you trust a company with all your personal information, a call back would be nice. My case manager on two occasions totally avoided me. She did it intentionally, and purposefully. Why? I do not know. It makes me very uneasy. It made me more than uneasy the 1st time when she left for a long weekend supposedly and I had no contact there to call and advise that there were unknown devices logged into my google account from Taiwan. I have screenshots but nobody cared. I just shut off their access from my Google account and and went about my worrying. Granted I could only afford the $499 cheap seats and would wait 60 days for any results although they took all my information right away (and my money). I do not know why they just did not wait until they were ready to work on my case to do the Takeout from Google. I did give some information to them, and they did not follow up or when I had more they did not even care to hear it. In the contract there is a paragraph that both parties are to keep the other informed and communication should be in a timely manner. My case manager broke the contract on June 9th when she never returned my phone call and left for the weekend with no referral to an alternate case manager to handle any problems. I may not have money to sue them for my $499, but I will continue to post these reviews and tell my opinion. I would love to see the case manager dispute this. Update: The customer service manager did contact me and offered me a refund to remove any reviews I posted. It was agreed that legal would provide me with a letter addressing the following: I wanted assurance no other entities or law enforcement had access to my data at any time. I also requested a forensic accounting of how my data was accessed, the date it was destroyed, and how. I wanted to know when the techs accessed my data and who it was. The customer service manager went to legal, they agreed. The last I heard on Aug 30th in an update email it would be soon. I think they changed their minds. They contacted me at least 3 times a week to work out an agreement, now crickets. They still have my money. The integrity of this company is very poor. Very poor!!