DigiCert, Inc.Reviews of digicert.com

Company has gone through a lot of changes the past two years, but the one steady constant is their service and execution. They bend over backwards for people.

Was able to order and install my SSL certificate all in the same day to avoid my website going down. I am technical but don’t do certificate installs often. Support was quick to help me with the one problem I had due to my mismatching key.

I was an admin for a Utah university's office of IT that used DigiCert for our digital certificates. Anytime we had an outage related to our certs they were there to help and quickly resolved the issue.

I ordered a code signing certificate after lunch. A very polite lady called me less than an hour later to verify my company information. It took merely four hours to get my certificate, and I see they have validated it thouroughly. Also, I could generate and download using Chrome, I didn't have to resort to IE or IE compatibility mode in Edge. Compared to my previous vendor, who failed to validate for three weeks and use all the obsolete technology, this was totally worth the cost.

I love DigiCert! They made securing my site easy. My customers are shopping more than ever know the information they provide is safe and secure.

After reading the other reviews, as a precaution I only gave them an e-mail address that I use for spam. I paid for and received a 2-year DV Cert quickly for the price advertised (only valid for 13 months though due to new industry standard, so they will have to re-issues in a year). The whole process took less than 30 minutes. I have my webhosting at GoDaddy.com (economy Linux), but this cert was for a private server. I used Domain Verification via TXT (put in the ROOT as directed, even though I was getting the cert for a sub-domain) in my DNS to avoid giving them my e-mail address. I used dnschecker.org (this is VERY important to avoid DELAYS) to make sure the TXT record had propagated & the CAA ( Name = @, Flags = 0, Tag = issue, Value = digicert.com, TLL = Custom, Seconds = 600 ), I also put in a CAA record for the subdomain I was getting a Cert for. I did use their online CSR Generator (Make sure you save the Private Key if you do this), as a general rule you should generate the CSR locally and not use an online tool, this prevents you from having your Private Key exposed. They issued the Cert in under 30 seconds, I then installed my Private Key and Cert on my server along with their DigiCertCA.crt intermediate cert, rebooted my web server and Viola! Everything was working. This was not my first Cert, but was my first with DigiCert (Issued by RapidSSL). Prior to this they did take a week answering my questions about the necessary CAA record & could I use DNS verification and hostmaster@ domain.com as verification (yes to both, but as described I did not use that e-mail to avoid spam).

These guys are top notch! Great support and always super friendly! Keep it up!!

Most of the bad reviews are related to the validation. The process is only hard if you don't have your organization information in order. It's not hard to set up a google listing or to make sure your gov registration is up to date. Digicert has by far the best support that I've had to deal with out of the big CA's and they've worked with me through some pretty ridiculous situations.