DigiCert, Inc.Reviews of digicert.com

I have been a DigiCert customer for a long time, managing multiple certificates and an account of significant value. However, my recent experience with their Account Management team has been extremely disappointing. I reached out with a simple request regarding my account assignment, and despite multiple follow-ups over several days, my emails have been completely ignored. Even after escalating the issue through their official platform and contacting their sales department, I have received no response at all. This lack of communication is unacceptable, especially given the importance of SSL certificates and the urgency of renewals. A company of this size should provide reliable and responsive support, but my experience has been the opposite. If they cannot manage basic customer inquiries, I seriously question their reliability in handling more critical issues. Very disappointed with this service.

Nachdem eine Verifizierung "schief" gelaufen ist wurde ich gebeten bestimmte Unterlagen einzureichen sobald die betreffende Marke vollständig registriert ist. Dies geht nun nicht mehr. Das Geld wird aber auch nicht zurückerstattet das bereits vorab bezahlt wurde. Auf die Support-E-Mails kommen keine Antworten / Key-Account ignoriert einen. Eine Erfahrung die nicht würdig ist.

We purchased a VMC certificate. Due to process issued, customer service asked me two redue the purchase. We did, the 2nd purchase was completed successful However, 2 months of countless asking for the promissed refund, talking to multiple people, writting min 10 emails later - no refund / no commitment that the refund will happen - aweful customer experiance - I advice clearly against using DigiCert!

In recent years they added a new website to their infrastructure, so you will have one account in "digicert dot com", and other one in "one dot digicert dot com". You have different user accounts for each website, different OTP, different privilegies/configurations. The OTP system is broken and is not working correctly (it fails to login). The UI is unnecessary overcomplicated. It looks like on purpose just to justify the user support. The website would require a complete rewrite/simplification. I never thought creating a CRUD app for organizations/users/certificates would be so complex and would end up in two completely different websites.

Despite sending several emails to the sales team to renew our certificate, I have not received a single response. They are simply ignoring customers. Terrible experience and will do my best to stay away.

This company is very poor at communication and customer service. use another supplier

They keep sending an OTP code to my email, but when I enter it, it comes back as incorrect. Tried calling cust service. If you're not a premium member, and don't have a pin, you have to use email or live chat. Tried live chat (nothing live there) and it just kept saying that I need to sync the time on my settings. Since this is an issue, how about fixing it on your end? Very frustrated. Spent 2 hours just trying to get into our account. I really loathe this company.

Validation was a nightmare. They kept trying to call me from an IP phone, overseas. My cell phone company blocked them, thinking they were spam. Technical support kept sending me form letters that I had an invalid phone number. That is not true, as I receive international phone calls, regularly. Companies keep cutting costs by using low quality communications systems. It's not working and it drives people nuts. I was on the phone, on hold, for three days, for a task that should have taken a few minutes. It was finally approved. They called me from a landline and it worked...yet they keep sending me emails that they need a verification call. Really strange. I will admit that every person I spoke with was polite/likeable, but their internal systems are a mess.