DigiCert's TLS/SSL Certificate solutions brings cutting-edge features that protect websites against known and future threats with a comprehensive advanced solution to secure unlimited servers with the strongest encryption and highest authentication available. DigiCert Inc. is a US-based technology company focused on digital security and headquartered in Lehi, Utah with international offices in Australia, Ireland, Japan, South Africa, Switzerland and United Kingdom.
DigiCert, Inc. (digicert.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Velo R.
Je n'ai jamais vu un support aussi mauvais pour une société américaine. Tout le monde se renvoie la balle, personne ne répond précisment au mail qu'on leur envoie quand il faut pas attendre 10 jours car le réponsable est parti en vacances... Je ne recommande pas mais PAS DU TOUT !! Les prix sont exhorbitants , le support est proche du néant , à part recevoir des Bot reply ... NULLLLLL !!!!
xiaoting P.
I am extremely disappointed with the domain validation experience at @DigiCert. As a professional in the tech industry, I expected a streamlined, automated process, but instead encountered a series of hurdles that seem stuck in the past decade. The main issues: Inconsistent ID Requirements: I was told to bring a "government-issued photo ID" for the video call. I presented my Singapore EP—a primary legal ID—only to have it rejected by the agent without any logical explanation. The only reason given was "Compliance didn't approve it." Waste of Professional Time: I spent nearly 30 minutes on a call that led nowhere, despite following the instructions provided in their pre-call email. Poor UX/UI: The management portal is overly complex and non-intuitive. It’s a high-friction environment that makes tracking simple validation tasks much harder than it needs to be. Manual & Fragmented Workflow: In an era where AI and automated verification are standard, DigiCert’s manual, fragmented approach is a significant bottleneck for fast-moving teams. DigiCert claims to be a global leader, but their current validation UX and lack of transparency regarding local ID acceptance tell a different story. I hope they take this feedback seriously and modernize their workflow.
HH
I simply cant believe how poorly this company is run. NOTE: I am not writing to get customer service, as I know it does not work. I will not be answering any correspondence from DigiCert. I am writing to warn colleagues in the IT business to use another SSL cert provider. We have spend a year. YES, A YEAR, with a case for a customer, and we are STILL getting the wrong invoices and being asked to pay for things we explicitly did not ask for. And we have correspondence that proves it. Over and over again they mess things up. Its a farce. And this is not just this one case. We've had numerous cases over the last 3 years with these issues. Talking to companies that handles communication for customers with DigiCert confirms that its not just us. We will never ever use DigiCert again.
Arthur
Lors de la validation, ils font des vérifications qui n'en finissent pas, demandent de refaire le site web, de s'inscrire dans les annuaires et même si vous êtes inscrits, ils ne les trouvent pas et demandent de prouver. Tout cela prend beaucoup de temps avec un service client difficile à joindre (enfin il répond mais comme il y a plein de services, ils se renvoient la balle). Une fois validé, vous devez valider les personnes, à nouveau avec les mêmes démarches à n'en plus finir. Par ailleurs, vous avez des menus partout où vous avez du mal à trouver votre chemin sans aide. Le comble de tout ça: ils ont bloqué le menu de paiement et pour débloquer le paiement, il faut contacter un manger qui n'a pas répondu en 2 semaines ! On s'est retrouvé sans certificats pour un produit valant des centaines de milliers d'euros ! On a eu tout cela pour le prix le plus cher de tous les services ! Fuyez !
Customer
Slow and unhelpful support. Even though we've been clients of Digicert previously, the current purchase handling inquiries outside credit card payment method are terrible. The explanation and guidence for HOW to make a ssl purchase with the received quotation took us 2 months with 20+ calls back and forth without any meaningful response. Neither call or account manager support was helpful.
Thomas
unprofessional: sold a false certificate, afterwards no communication for some weeks, then misleading communication, then no communication...
Tom S.
Paid $2,040 and never received their alleged refund. Contacted their support for days they are not responding, can't use chat support always being forced logged out. What a scam! I demand refund proof with ARN
Mike W.
Absolutely horrible experience. These idiots don’t acknowledge a DBA from the Texas Secretary of State website, then they play games blocking our ip from their site.
