DigiCert, Inc.Reviews of digicert.com

We have tried to renew a code signing certificate and this was quite honestly the worst experience with any company I have ever had in my life and I would recommend anyone reading this to choose another provider. Yes, these are very drastic words and I am really not someone that generally leaves bad reviews but the way that DigiCert has handled our simple request is an absolute disaster on every level. I have spent SO MUCH of my time on this in the last few months, it's actually incredible. We have kept receiving conflicting information from DigiCert representatives on every step of the way. Then now, three months later we thought we are finally done and a new issue pops up because they made another mistake and actually needed something entirely different from us. I am just so, so tired with dealing with this company. The employees on the phone are friendly but they clearly have bigger organizational issues and are just absolute messy in their processes. Stay away from them if you can, there are plenty of competitors who do the same for less money without wasting your time.

Applied for certificate renewal, was told it will take about 2 days. 2.5 weeks later it was not done, they kept working with the application from 2 years ago! Mentioned 2 or 3 times to look at the renewal application, but they still continues with application from 2018. Unbelievable, would not recommend them. $375 or about that for 1 year is more than anyone else charges. I am starting the application with IdenTrust, and can see immediately that applications are more professional.

Been trying to get an SSL renewed for 4 days, constantly told it will be ready soon, but still not here. My production system will soon be inaccessible to my customers. This is truly the worst company I have ever dealt with

I’ve read comment which exactly shares our experience: Digicert used to be great and issue certificates really fast but they are no longer the company they used to be. Not helpful, extremely slow at issuing certificates now and the process is lengthy, unclear and complicated. They never call when scheduled to complete the phone verification. Absolute nightmare. Ended up cancelling the ssl and going elsewhere.

I spoke with a rep named Christopher, he was helpful and genuine, he tried to trouble shoot and assist me with my problem and I won't drag him into it. He was outstanding. But, the next day I spoke with a rep named Jason. Jason wasn't helpful and came off rude. He wasn't helpful at all. I've taken my business elsewhere. I had heard great things about digicert and their staff, if they were like Christopher I would have continued to attempt to resolve the situation at hand, but Jason killed any business deal present and future.

Hi, So sent Email to digicert team at Sun, Oct 13, 2:25 AM and after waiting 1 month 6 days still waiting for a single reply from them. I also sent 2 email as reminder and again no reply. I've now start livechat and on chat he told me sent them email again and wait for some days :D i mean REALLY :D If anyone from Digicert team want to check whats going on then here are case number [Case Number: 01467136] i know they are super busy with nothing :P

Digicert used to be great and issue certificates really fast but they are no longer the company they used to be. Not helpful, extremely slow at issuing certificates now and the process is lengthy, unclear and complicated. They never call when scheduled to complete the phone verification. Absolute nightmare. Ended up cancelling the ssl and going elsewhere.

Be Careful, Much careful, Unprofessional employees, Too much delays, Can not solve any serious situation, They do not even care to help customers. We are USA based company incorporated in USA/Delaware more than 2 years ago, Paid taxes 2 times, As well as our office is in Egypt. They took us in a loop for more than a months. One time they asked to be found on google map , and refused our certificate for that reason. next time it was ready. one employee told us they need the Egyptian license, and confirmed they have Arabic members in their team. But lately they told they can not contact with any online government service to verify. Then they requested a letter from a local lawyer, then i send asked them how could u confirm any local Egyptian letter? they apologizes they have no way to do that? then they asked to call me on phone to verify my mobile, two weeks between scheduling a phone call, and apologizes they can not make it on time, and rescheduling again the call. they can not make a call !!!!!!! Then they decided to use the USA company since it easier to confirm, any one can visit Delaware state website and ask for info about any company by its file number, then they requested a letter from a us lawyer to verify us !!!! a letter from who ? local us lawyer ? as a published US company, we need a letter from US lawyer to confirm that we are a registered company !!! They even can not call me directly, and give requests they know they can not get any use of it, they just waste ur time in a look to pass the one month limitation to cancel your order if not done. Do not wast your time, your nerve, and your money with such hoppiers. Worst experience with internet company i had.