Diamonds InternationalReviews of diamondsinternational.com

Run don’t walk away from these scammers!!! They will sell you over priced diamonds that aren’t worth half the price when you return home!!! Take it from us

I bought a bracket for my birthday. It had broke one in a month and got it back! Broke again within 2 weeks. It is lost. What a nightmare. It was in mail more than I got to wear it. I only had it 3 months. Terrible!

If I could give Diamonds International zero stars, I would. This company is an absolute disgrace — and the fact that they operate onboard Disney Cruise Line makes it even more alarming. I purchased a $15,000 piece of jewelry onboard a Disney ship, and the entire experience has been one lie, contradiction, and excuse after another. Diamonds International continues to rely on a “signed” document that they cannot produce through DocuSign, cannot verify, and cannot show ANY digital trail for. They produced multiple versions of the supposed contract — none of which match — and not a single one was ever sent to me by text, email, DocuSign, or any other method. Why? Because it doesn’t exist. They also claimed they shipped certification for the jewelry. What actually happened? They sent me a tracking number showing a package delivered to a door that isn’t even mine. The FedEx photo is clearly a completely different property. No signature required, no confirmation, nothing. They simply checked a box and expected me to accept it. Every time I asked for clarity, the story changed. They are the greatest gas lighters in history! They blamed the ship staff. Then they blamed “company policy.” Then they blamed DocuSign. Then they blamed me. At no point did anyone take accountability for the inconsistent paperwork, the nonexistent certification, or the constant misrepresentations. Their customer service is rude, dismissive, and completely unwilling to address the facts. Today, I was told by Gregory M that they “no longer wish to engage” — which is an incredible stance to take after months of providing misleading information and failing to resolve anything. Diamonds International behaves like a company hoping customers will give up out of exhaustion. They hide behind fake policies, inconsistent documents, and empty promises. They absolutely do not operate with integrity, honesty, or basic accountability. I am now pursuing remedies through Disney Cruise Line Legal, Disney Corporate, the Florida Attorney General, and my financial institution. No one should ever have to fight this hard over something that should have been simple and straightforward. DO NOT BUY from Diamonds International. Not on a cruise ship. Not in port. Not anywhere. Protect your money — and your sanity — by staying far, far away from this company.

Please do NOT purchase anything from this company. They are a scam business. Their jewelry is very cheaply made. I bought a diamond ring for over $11,000.within a week the big diamond fell off. I contacted customer service and they told me I can only get store credit. The company website states if less than 30 days you can get a complete refund. Customer service is not helpful at all. Long story short go to zales or Jared’s. This company deserves to go bankrupt.

There is a reason these peeps have such a low review. they are a high-pressure outfit that know you are on a boat and having a great time and not particularly looking for jewelry. So they try every tactic to sell you cheap, overpriced junk. Also, know that they do not have a return policy-only exchange or credit. I wonder why! any legit jeweler will let you return your purchase for a refund for a certain period if you are not happy. These people took advantage of my SO. DO NOT LET THEM TAKE ADVANTAGE OF YOU . DO NOT BUY FROM THEM!!!

Manelijke veekoper was zeer onvriendelijk. Sprak geen engels of nederlands waardoor communiceren moeizaam ging. Eerste instantie werden wij niet eens serieus genomen. Maar later wanneer deze meneer door had dat wij serieuze kopers waren draaide hij bij. Ring gekocht: allen zij hebben een te groote diamand in een te smalle frame geplaatst! Waardoor de steen na een tijdje wiebelde. Deze meneer benadrukte dat er geen garantie was als de steen kwijt zou gaan! Achteraf snap ik dus waarom. Omdat ik dat op tijd had gesignaleerd heb ik dat kunnen repareren. Een korte tijd na de reparaatie is een tandje kapot gegeaan. Vanuit nederland zijn wij daarheen gegaan (berichten werden genegeerd!). Waren zij gesloten. Uit eidelijk bij een ander juwelier laten reapreren: die gaven ook aan dat de frame niet geschikt is voor deze steen grootte. Tjah en je raad het al: frame is kapot gegaan en de steen is kwijt. Oplichters!

Diamonds International: A Review of Deceptive Business Practices The deceptive and fraudulent practices employed by Diamonds International compel me to share my experience to caution others about purchasing jewelry from this retailer. During my dealings with Diamonds International in Honduras, I encountered numerous red flags regarding their sales tactics, product quality, and customer service. The lack of transparency surrounding their refund policy is particularly alarming. Initially, after having the jewelry appraised I was informed that there was no refund policy, only to later be told it applied solely to diamonds—a claim that is unsupported by the written policy on the back of the receipt, which makes no such distinction. This inconsistency is not only misleading but also undermines customer trust. One of the most troubling aspects of my experience involves the appraisal of a bracelet purchased from Diamonds International. The company’s referred appraiser highlighted significant concerns about the bracelet, including: The presence of an inclusion in one stone commonly found in flux-grown synthetic Alexandrite Inconsistencies in the Alexandrite coloring These findings cast serious doubt on the authenticity of the stones, contradicting the sales team’s assurances that they were high-quality, natural Alexandrites sourced from Russia. The appraiser indicated that further testing, which could not be performed due to the jewelry’s mounting, would be necessary to confirm whether the stones were indeed natural. Despite these findings, Diamonds International failed to adequately address this concern. When I presented the appraisal report along with an email from the appraiser, including concerns about a potentially synthetic stone, Diamonds International’s response was dismissive. They stated: “After further reviewing the appraisal presented, our appraisal experts determined that your request for a refund is not approved, as the only discrepancy presented and found in it is the value of the items.” This response ignored the appraiser’s findings about the possibility of a synthetic stone and other quality issues, further highlighting the company’s unwillingness to take accountability. Additional issues arose with other items purchased on Royal Caribbean Diamonds International, including Alexandrite earrings, a Alexandrite necklace, and a tanzanite ring: Alexandrite Earrings and Necklace: The appraiser noted inconsistencies in the Alexandrite coloring, with weaker coloration affecting the grading and overall value. One earring had a fracture, and multiple stones showed visible abrasions, diminishing their quality. Tanzanite Ring: The ring exhibited minor abrasions on the gemstone’s girdle, unusual for a newly purchased item. The appraiser also identified porosity (microscopic holes) in the metal mounting beneath the center stone—an issue attributed to poor casting that could lead to structural concerns over time. Despite these documented issues, communication with Diamonds International and their Royal Caribbean branch has been inadequate. For the ring, earrings and necklace purchased on the ship, I have received only a case number with no further follow-up. Royal Caribbean Diamonds International’s failure to address quality concerns, misleading refund policy, and dismissive responses to appraiser findings suggest a troubling pattern of deceptive business practices. I strongly advise potential customers to think twice before purchasing from this company. Transparency, accountability, and quality are essential in the jewelry industry—qualities that my experience with Diamonds International has shown to be lacking.

Bought a tanzanite bracelet on the Disney cruise ship. It was listed at a very high price and I ended up with a “huge” manager discount of $2300. Unfortunately the bracelet fell off my wrist 3 times but luckily was able to find it afterwards. The thing that is extremely upsetting is, I took the bracelet for an appraisal and the appraised value is $520….I then researched about tanzanite tennis bracelet online along with the company Diamond International. Please do not ignore the negative reviews as you can find lots of similar all over the internet. They are know for scamming people with overpriced or faulty items. I’ve tried contacting Disney to return the bracelet with no help but sent running in circles. Now I’m trying to dispute it with my credit card company which is also all kinds of circles and hoops. So be aware and AVOID them unless you’re happy to pay up to 4x or more on an item. Even Nordstrom sells an EFFY tanzanite bracelet for $500. Ridiculous.