Neil V.
Not a good experience
Not a good experience. When I ordered accidentally put wrong zip code. My package was returned to sender. When I reached out, instead of them immediately shipping another one when I gave them correct address, they made me wait until it was returned which took almost 2 weeks. I asked for a refund. Once they got the package back they said they refunded it and it would reflect in my account. They said 24-48 hrs. It’s been well over 3 days and no refund. Extremely disappointed with customer service. Probably won’t order from them again.
Response from Diabetic WarehouseApr 24, 2026
Hi, thank you for the feedback. We apologize for the miscommunication on this order. I double checked for you and the refund was successfully processed on our end. Please message us again if you do not see it in the next few days. Thank you!