Diabetic WarehouseDiabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 228 reviews with 1 star · Clear filters
Jason G.
You sent me an open carton of infusion sets with one set missing. Incomplete quantity and opened, I just threw them in the trash.
Response from Diabetic WarehouseJul 20, 2026
Hi there, I apologize your order was not to standard. I have issued a full refund for the order. Please email us back or give us a call at (954) 800-2421 so we can send out a replacement. Thanks, DW Team
Donna S.
they sent me a different flavor than what i ordered because they were out of what i wanted. done with them.
Response from Diabetic WarehouseJul 10, 2026
Hi there, I apologize you received the wrong flavor. I have just issued a full refund to you. Please email us at [email protected] or give us a call at (954) 800-2421 to let us know if we can also replace the item with a different flavor or brand. Once again, apologies for the inconvenience. Thanks, DW Team
Erica C.
Absolutely ordered the wrong thing, I'm so frustrated
Response from Diabetic WarehouseJul 9, 2026
Hi there, I apologize for the inconvenience. Please email us at [email protected] so we can send you a return label and get the correct product out to you. Thanks, DW Team
Michele P.
I paid twice for my supplies and NEVER received them. I want my supplies or my money returned Thank you Michele Parker 843-602-9325
Response from Diabetic WarehouseJul 8, 2026
Hi there, I apologize for the inconvenience. It looks like there may have been a miscommunication, as the first order looks like it was refunded in May. Then a second order was placed in July and marked as delivered the next day by UPS. We would like to send you a replacement order, but if you could confirm your shipping address before we do so, that would be great. Please email us at [email protected] or give us a call at (954) 800-2421 so we can fix this for you. Thanks, DW Team
kaushika H.
My sensors keep going off after a few days and I already called to complain
Response from Diabetic WarehouseJul 1, 2026
Hi there, we apologize you are having trouble with your sensors. Please email us back at [email protected] or give us a call at (954) 800-2421 so we can replace them for you. Hope to hear from you soon, DW Team
Nicolas H.
The device I bought did not Work properly. Glucose Level was going up And down all the time. Regularly, an alarm buzzed on the middle of The night to alert me regarding my glucose level which was under 0.5 which is not possible because i am not diabetic an i felf great. For the price and outcomes i won t recommend to buy it. I am surprised that a device like this can be certified and be on the market. My objective was more Curiosity but for diabetic patients it is definitively not a good investment
Response from Diabetic WarehouseJun 26, 2026
Hi, please contact our customer service team so we can assist you with this! Thank you!
Jim
The order has been neither updated nor delivered after three weeks. Pretty sad for a medical supply company.
Response from Diabetic WarehouseJun 24, 2026
Hello, Please reach out to our customer service team at [email protected] so we can help you with this! Thank you!
Dennis
Yoou sent super touch stringes when i asked for easy. Touch syringes
Response from Diabetic WarehouseJun 16, 2026
Hi there, please email us at [email protected] or give us a call at (954) 800-2421 so we can make this right. Apologies for any inconvenience! DW