Diabetic WarehouseDiabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 228 reviews with 1 star · Clear filters
Barbara L.
Defective. Did not work.
Response from Diabetic WarehouseMay 25, 2024
Dear Barbara, Thank you for sharing your feedback regarding the Freestyle Libre 2 sensor. We are so sorry to hear that the sensor was defective and did not work properly. Please reach out to our customer support team at 954-800-2421 or [email protected] so we can help resolve this issue. We appreciate your understanding and apologize for any inconvenience this has caused. Sincerely, Brian Adl
Hugo
I bought two sensors and both gave out before the week.
Response from Diabetic WarehouseMay 21, 2024
Dear Hugo, We apologize that you experienced issues with the Libre sensors. We strive to provide reliable and durable products, and we're disappointed to hear that these did not meet your expectations. We would love the opportunity to make this right for you. Please contact us at 954-800-2421 or email us at [email protected] so we can help resolve this issue. Thank you for your understanding. We value your feedback and want to ensure you have a positive experience with us and the products we offer. Sincerely, Brian Adl
Rebecca B.
I am tracking my blood sugar as I work on a healthier lifestyle to prevent pre-diabetes from becoming Type 2 diabetes. I specifically asked if my shipment from Diabetic Warehouse came in a plain box without identifying information. I was assured that was the case. They lied. The box came with Diabetic Warehouse as the return address. Now I have family members constantly nagging me about my health. This has made my life a living hell, even after having them watch me throw away the blood sugar meter. I was assured privacy and instead got a HIPPA violation. Would never recommend these people to anyone.
Response from Diabetic WarehouseMay 16, 2024
Hi Rebecca, We thank you for reaching out and apologize for any misunderstanding there was about our packaging. Our shipments are all sent out in plain, unmarked packages. However our company name does appear on the shipping label. Our system currently doesn't allow us to modify the shipping label but we are looking to change this in the near future. It was our fault for misunderstanding your original question and we'd like to extend our sincerest of apologies for that. Thank you, Diabetic Warehouse
Carolyn
I have attempted to write a review w details re: Order # 354257 -to arrive by UPS 2-6 days after shipment on 05/02/24. As of 05-13-24 it has NOT arrived and I have Not been notified of reason for delay. Unless this is remedied quickly, I Will NOT be ordering any further products from Diabetic Warehouse. ( My messages were deleted 3 times.)
Tiffany T.
I specifically told you animal strips for an animal testing machine so I spent the money with no need for the product. You need to listen better
Response from Diabetic WarehouseMay 14, 2024
Hi Tiffany, We apologize for any inconvenience caused by your recent purchase. However, we want to clarify that your order was placed online through our website, and we did not have any direct communication with you prior to it being processed. We strive to accurately fulfill every order placed with us, and in this case, the items you received matched the items in your online order. We understand that you may have intended to order animal strips for a testing machine, and we apologize for any misunderstanding. To resolve this issue, we would be happy to assist you with returning the product for a full refund or exchanging it for the correct item as long as the items have not been opened. Please contact our customer service team for further assistance. We value your business and want to ensure your satisfaction with every purchase. Sincerely, Brian Adl 954-800-2421 [email protected]
Jessica F.
Still have not received my order and it’s been over 6 days.
Response from Diabetic WarehouseMay 14, 2024
Dear Jessica, I'm truly sorry about the unexpected delay with your order. I know how frustrating it can be, especially when you see the package taking an unusual route. Unfortunately, once packages leave our facility, the delivery timelines are in the hands of the shipping carrier. While we always strive for the best, sometimes unforeseen delays can occur. I sincerely apologize for any inconvenience this may have caused. We value your business and want to make this up to you. I've emailed you a one-time-use discount code for the expedited 2-4 day shipping option, which you can use on your next order. Thank you for your patience and understanding. Sincerely, Brian Adl
Lea B.
What I ordered stop working. I sent an email and had no response.
Response from Diabetic WarehouseMay 6, 2024
Dear Lea, I'm so sorry to hear that the product you ordered is malfunctioning. We certainly want to resolve this as quickly as possible. We've searched our records and can't find an email from you. Could you please forward the original email you sent to [email protected]? Or, send us a new email with the following information: Order number Product name Description of the problem We'll get back to you promptly to help troubleshoot and find a solution. Sincerely, Brian Adl
BB
Misrepresented quantity
Response from Diabetic WarehouseMay 6, 2024
Dear Bryon, I'm so sorry to see you had a negative experience with a product you ordered. It sounds like there may have been a misunderstanding about the quantity. Would you be willing to provide more information so I can investigate this and make it right? Please let me know how I can help. Sincerely, Brian Adl