Design VocalsReviews of designvocals.com

This company deserves a ZERO star review. They take your money and do not complete the work. I have been WAITING FOR A REFUND FOR MONTHS NOW. They took payment and failed to deliver on their promise. I have endless emails fro them promising me a refund and still nothing. I will be filing a lawsuit against them very soon.

Negative stars. Scammers! Buyer beware! You have to wonder about a company that has all of their “amazing” reviews on same day clusters. This company is a sham - classic bait and switch. “Mark” should get five stars for his deception skills with his up selling game - for a website they do not even try to deliver on. Horrible website using stock photos, fraudulent “sponsor testimonials” and fraudulent “monies raised from grassroots initiatives.” This was all very disturbing, and yet, despite our many attempts to get them to fix things or better yet, actually make a website that we, the customer, asked and paid for, we got nothing except an email threat. We were ignored once these scammers saw that we meant business - we are currently exploring all legal options. Oh - if you try to find them online, use a professional - it seems they use IP scramblers and have “locations” everywhere. One message to us was re-routed from Pakistan. But, these jokers do seem to have a connection with a larger company. Can’t get into that part here. But, for everyone who has been scammed by “Mark”, “Dave”, “Chris” or “Design Vocals” - if they have taken your money without fulfilling their end of the agreement, or if they threaten you (as they tried to do with us) don’t just let it go. Heck, even their “own” headshots on their website are stock photos (at least as of this writing. We think they likely change their images and locations as needed).

Bait and switch and games is the MO of this business. I hired them to create a logo for me and paid them in full. They designed a logo and the initial design process went very smoothly--which made me think I had made the right decision to hire these folks. Once the logo was done and it was time for them to deliver the final files to me, I was told that I needed to speak with the "legal department"-curious, I told them fine. A kid calls me and tell me he is from the "legal department" and tells me that I need to register the copyright of the logo before I can use it. As an attorney, I found that to be strange and told him I can register the logo myself if needed, I know the process and that if they are telling me that I cannot use the logo for which I have paid for, then we will have issues since I am an attorney. Right away he back tracks and says we are sending you the files. They sent me the files. When it came time for me t use the files, I learned they were too small. I contacted the company and told them the files are too small--Ben--the person I dealt with all along--tells me that if I want the high resolution files it will "cost me additional penny..." So, long story short, stay away from these clowns!! It is a bait and switch company and they try to up-sale you using shady methods. I would not recommend them.

SCAM, SCAM, SCAM, run as far as you can.  these people will take your money build you a website do no backend to work on the website just provide you a frontloaded website that does absolutely nothing for your business, zero SCO optimization zero communication after roughly a few months and then all of a sudden in my website is removed from the Internet

*Edit Nov 2020* Design Vocals reached out to me to ask for an invoice number, which they had not provided me and have not to date followed up regarding despite my consistent follow up with their company. I will be calling next week to speak with accounting directly regarding Project ID 493 on Design Desk. Eric from sales has also confirmed that the project manager has been aware of my request of invoice and offered no further assistance that to remind them. *Edit* Within 15 minutes of posting this review I was contacted by the company to sort this out. +1 star. Will confirm once resolved. My experience with Design Vocals has been frustrating and disappointing. I explained when I called, I haven't purchased a logo before and asked someone to walk me through the process. I was assured that there was no additional fees and that it was a stress-free process. I made it abundantly clear that I run a Ministry, am a student, and can't afford anything above the cost I was promised ($200USD for an illustrative logo). I decided to go ahead and get a professional logo for an upcoming Wedding Fair. The logo making process was infuriating. I was often told that the artist didn't know what I wanted because the logo looked like pop art; nothing like the illustration I was upsold on. With the Wedding Fair coming up and school taking up my time, I settled on a logo and approved it. I was then transferred to a legal team, who told me if I don't copywrite my logo and someone else does copywrite one similar to mine, I can be sued. They wanted $350 USD to copywrite. I was shocked, as no one said anything to me about this prior to me paying out the $200 USD. I was adamant about my displeasure and shock, and demanded a refund. I had enough time to find another designer who is transparent about the copywriting process, and doesn't result to threats of legal issues to get it copywrited. The gentleman in the legal department offered to deduct $200 from the Design team since they were not honest with the full process and charge me $150 USD. I do not have $150 USD to spend on copywriting this logo, and the gentleman offered to pay the remainder of the fee. I accepted. No one sent anything. I finished arranging for the Wedding Fair without a new logo, the only reason why I wanted the logo. I contacted the company by phone, and was told I would have to speak with A---, not M--, the person who was helping me before. I was agitated and disrespected by the conversation, which sounded like this: Me: Hey, I wanted this logo for a wedding fair, I approved the logo on January 14 and didn't receive it in time. I am frustrated with your company and want a refund. A--: You didn't confirm a logo on the design desk. Me: Yes. I did. A--: Well, you can't get a refund because you approved the logo on design desk. Me: *opens design desk, leaves a message saying they took too long and to issue a refund* I just did. A--:Oh, well, give me 24 hours, I'll make this right. Me: Will you look into the copywrite business? A--: Yes. I was sent files that showed the logo was completed on Jan 17, which would have been great IF THEY SENT THEM! I have been asking about follow up on the copywrite since the start of February. They will not directly answer my questions. The employees have been giving me the runaround and telling me that there's nothing they can do. I confirmed with A-- today they record all the conversations over the phone. I asked for a manager or quality assurance representative who can pull the calls contact me. A-- didn't sound happy, as I haven't had the best experience with him. He continuously apologized for something he had said to me. I have been asking to speak to a manager through Design Desk and through the phone, only to be blown off. My last message today was: " Hi M---, I spoke with A---, as you were busy and unavailable. As per our discussion, I'm curious as to why I am not getting a straight answer from your team regarding the complimentary copywrite verbally promised by your legal team. Please have a manager or quality assurance representative contact me on Monday, as per A---. I would like to review the recordings with them and discuss my experience as a first time customer. Thank you for your time. Kind regards, Sarah" I WOULD LOVE TO CHANGE MY RATING: Design Vocals, please go through my calls with me. I want to understand how much of my experience is corporate approved.

I own a small consulting firm and I reached out to Design Vocals and was in contact with a rep for an RFP for my website. When they quoted their price, I got another lower bid and I politely informed them that I appreciated their time but another company won the bid. They insisted I allow them to meet or beat the price, and when I did, they came in fairly. They i.e. the sales rep turned on his sales pitch and convinced me that they were superior and that I should give them the job. After thinking it over I awarded them the bid and informed the other company that the bid had been given to Design Vocals. The final proposal was sent to me and I signed it and returned it to design Vocals and had their deposit payment ready but never heard from them after that. I called numerous times and when the rep finally called me back, he said that he was out of the office for a couple of days with a medical issue and he would be back in touch with me by the next day....well the following day came and again, nothing. So I called the company and spoke with one of the senior managers (name removed) who told me that the rep was on the production floor and he would get him "to call me right away"....that never happened. I tried them every day for 4 days after that and just gave up. This company has placed me in an embarrassing position and has delayed my project. Their lack of professionalism is mind-boggling and I wish I could give them ZERO stars for just ghosting me. DO NOT DO BUSINESS WITH THEM, THEY SEEM LIKE A BUNCH OF DISORGANIZED YUPPIES ... Update: A senior manager did try to call me to find out what happened after I posted this review, and when I explained the above, his response was "How could (the guy's name ) call you if he was in an accident?".....well which was it? was he on the production floor or in an accident?..... I further told him that had someone called or emailed to let me know that the guy was in an accident, I could have made some arrangements with the timeline, but, since no one did, I moved on and I did not wish to speak of it any further and hung up the phone (as I was helping my neighbor with a grave family situation at that very moment)...anyways when I returned to my phone I saw several missed calls and got a voice message from that same senior manager saying " Grow a set and answer the phone"..........Is that the type of message anyone would leave for a potential customer that one is attempting to re-attract???? ........see my point? They further contacted Trustpilot to attempt to remove my review, when was when Trustpilot contacted me regarding an investigation where I sent all the evidence I had had EXCEPT for the saved voice mail message from the senior manager ......