Design VocalsReviews of designvocals.com

***Update: The BBB contacted me to advise that Design Vocals never answered their inquiry regarding my concerns. I'm just looking for a resolution. This is not how you treat a customer or the BBB. **** I am disappointed with this company. I hired them since May 2020 and I have not received my logo trademark yet. They don't tell you all of the up front costs for the logo process. I paid my fees Spring/Summer 2020 and to date no trademark. I should of had it in November 2020 and here it is early 2021 and still nothing. I have left numerous messages and to date, no return communique about the status. Unfortunately, I placed a complaint with the BBB to assist in resolving this issue.

DO NOT HIRE. THEY ARE A SCAM. I have never complained about a company before, but I felt compelled after my experience with Design Vocals, because of their false claims, and deceptive practices. I hired this company to create a website for my small business, and I was told this company had won various awards and had been the designers for other notable makeup companies. I found out that was a lie. They have never designed such pages. I paid this company more than 2,800 dollars. We had an agreed upon deadline. They didn’t create the website for me by that time. The person in charge of my website, whose name I originally included but has since continued to try and get my review taken down by flagging it for using his name, has subsequently avoided my phone calls and my messages. The day my website was supposed to launch, I found that they had made none of the finishing touches I had asked for. They had made a transaction for 1,000 dollars so they would host and maintain a website that they never actually completed for me. The day I made the transaction I had just gotten out of surgery two days prior, and the individual was aware. He made the transaction anyways and one week later, ignored my attempts at contacting him. I called and asked for my money back, they lied to me and said that their customer service associate was out sick, on vacation, stepped out for a moment, was in a meeting, etc. Not only was I stolen from, I was yelled at over the phone, I was laughed at, and was hung up on. The only time he contacted me was after he heard I was trying to dispute the charges because I sincerely believe this company is a fraud. He threatened me by saying it would be “bad for both of us.” The managers lied and told me I could not get my money back because I was not the card holder, but in fact I was. The website did not live up to its fraudulent advertising and was not finished. This company does not have the repute it claims to have, and if I had done further research, I would have seen that they have left a trail of unhappy customers with unfinished projects. Please look into their business. I was scammed. **EDIT: They continue to flag my review so people don’t see it! Interesting, that it’s okay for positive fake reviews to contain personal information, but not a real review. The names of the individuals involved have been listed in other positive fake reviews. I’m not allowed to list them here, or my review will be taken down.

I have just read the reviews here, and the negative reviews are consistent with the experience I had. This company does appear to be a Scam. They are selling WordPress templates and pass them off as "Custom". They do the minimum amount of work, all the while, up-selling, and using confusing language to get you to pay more for something you think you need to do. Mark Hunt is impatient and rude. Jasper was way better. Every person I spoke to are Indian, and communication was difficult. The content on my web-site had mis-spellings and bad grammar, even though I paid extra for "content-writing". There was no attention paid to the content or quality control. I was doing all of that, and the changes made were like pulling teeth. It took MONTHS to complete a simple web-site. But the worst was saved for last. They have not given me a working URL address for me to log-in to the administrative site. Mark pushed me to pay them more $ for maintenance after it launched, which is the last thing I want. I found a local web-designer at a better rate, with a nicer attitude, but Design Vocals has blocked access into the web-site I paid $1,200 for, as well as insisting I needed a dedicated server, (another $500), which this local designer tells me I do not. The web-site is small enough to not require a dedicated server. Who knows if that's even what it's on. Also, I originally believed this company to be in Alexandria, VA when I first signed on, but then it appears to be in Irvine, CA. Honestly, I think it may be coming out of Pakistan. It feels like a Scam.

Still to this day I have not received a logo no have I received my refund..... oh yeah no phone call or response calls either

This company was not up front with me initially. Every step of the way they tried to up sell me on different services. Not very clear on scope of work. My point of contact/account manager was changed more than twice. Initial requests were not applied. Be sure to ask specifically what SEO services they offer. Do not fall for the "3 months of free SEO", this is a sham. One of the account managers asked me about my religion..(If i was muslim or christian) out of the blue with essentially no context leading up, it was the first time speaking with him. Although i was not extremely offended, this does not reflect well on their staff. When i asked about getting a refund or even partial refund, there was no outreach by anyone on their team. I had to initiate the conversations myself. They do not seem like a very professional operation. The template they provided me with looked like it took them 5 minutes, logo was blurry, not much assistance in that regards. No content writing assistance. Do not recommend even though it might seem like a good deal with their pricing and everything included in their "packages. One individual Ben was helpful but he was not put on my project until the very end

DO NOT TRUST THIS COMPANY! I hired them to complete a large web design project worth $4,500 and paid 50% upfront. Initially, I was told the entire project would take 3-4 weeks, however, in actual fact, the designs were not even completed after several months. The work itself was actually pretty good for the most part, but the communication was terrible and I was constantly being upsold add-ons; as well as things that should already have been included, or things I wasn't told I needed during the initial sales calls and quote. Every time I wanted revisions, I provided extremely detailed feedback and even though a lot of the time they were very straightforward, I would not receive them for sometimes up to a week later, and even then there would still be things missing that we discussed and typos. I would spend a long time on the phone with them each time, only to find they hadn't listed to me at all, despite them saying they understood everything at the end of each call. I also had an extremely detailed site outline document and copy document for them to work from. They claim to be a US-based company, however, this is quite clearly not the case as nobody that I spoke to even remotely had an American accent. Of course, there is nothing wrong with not being an American company, I just don't like being misled. After looking into their website further, I also discovered that they have used stock photos to represent staff members. After the long delay in the project and abysmal communication, I decided to ask for a refund as they offer a money-back guarantee. When I asked for that, they got extremely defensive and even aggressive; saying that I was not eligible for a refund. As a reasonable person, I offered to let them keep 20% as they had done some design work and I still wanted to pay them for their time. This was shoved back in my face and I was given a 10% refund of $225. When I threatened to take them to court, they said their team of lawyers were prepared and waiting for me; and there was no chance of me getting my money back. As a small business owner, I do not have the capital to take them to court; and even if I did, it was not worth it for the relatively small amount I had paid, and I would almost certainly lose money even if I won. The bottom line here is that Design Vocals are a very untrustworthy company and I would never hire them to do anything ever again, or recommend them to anybody. After reading most of their good reviews, I suspect that a lot of them are fake. Please do not trust them, their attractive prices are not worth it; you get what you pay for!

Was going to do a business website with them. Then I read some horrible reviews on here Trustpliot about the company. So I texted them to let them know "I'll pass on them, because they have the worst reviews." Then the rep guy wrote a bad review about my company on here. Yes, for no reason but I refuse to sign up to there web design service. So many red flags about this company. I wouldn't of wrote this review, but they took the extra mile to write a review on our company. Crazy right. Stay away

Bait and switch company! The minute you purchase a website design the up-sell begins. I hired Design Vocals for a simple Wordpress Design I could load to my own server... Supplied all of the content, logo's etc... took weeks to get a home page that was horrible! And still more up-selling. Immediately after purchase they wanted to have a custom php site they could manage... constant calls about SEO for the site... hard pressure sales tactics! Stall after stall when asking for a refund of work never done... Thank goodness I used Paypal! They were able to get my money back after my report was filed based on their own information! Unethical scam artists!