Gwen G.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - I paid thousands of dollars for a custom website that was supposed to be delivered in 2 months; it ended up taking over 4 months and I did all the testing and reported pages of errors each time they said the site was ready for my review. There is no user tool to actually administer this site to do basic things like add new products - they only have the developers tool which is very technical and not intuitive - additionally, if you are not tech savvy, you can mess things up on your site (luckily I have a technical background). Upon go live, the site was not configured to do basic things like print shipping labels / packing slips / invoices. I was not unable to test these things because they did not have a way for me to test an order end-to-end in the test environment (that was a red flag). Taxes were not setup properly, emails were an exact copy of the email templates from another site. The site went down several times over the course of 3 months - it would be down for days at a time with no sense of urgency from this company to resolve the issue. Support is very basic and the team supporting the site did not seem to know how to use the tool - I ended up teaching myself how to use the back end tool and fixing many setup issues myself. Final note - they blame the customer for all issues - e.g. taxes were not setup for any state outside of my home state.... their response was that "I didn't provide that information to them". What reputable website company expects the customer to provide tax rates for every state/county/country/province in the world! Maybe they are capable of setting up a website that only has copy/paste content and a few pictures. They are NOT CAPABLE of providing the e-commerce services that they offer. I finally gave up, after a comedy of website issues (that seemed to keep popping up) and disputed the charges with my credit card company.