DesigndokReviews of designdok.com

A complete disaster. Paid Designdok to migrate our website to a new hosting service and make configuration changes to improve page load speeds for desktop and mobile visits. After two weeks of excuses and asking for the same admin credentials we had already provided over and over again, they insisted we use them to host our site and not the hosting provider we had already purchased. Insisted we needed dedicated hosting servers to improve performance, which we agreed to at 3X the cost. Repeatedly told us the new servers were ready to migrate, has us point our live website domain there, only to have it display a 500 Internal Server Error. This went on for another two weeks. Each day I was told their servers were ready to migrate, we pointed our DNS, waited for hours, no website (500 error). Making it worse, Rodney, our "expert", would not reply to any of my emails, phone calls or text messages (yes he wanted to communicate by text) until after 2 pm CST. He then sent me the exact same instructions (as if he and I had never had a previous conversation). Also, refused to give us Cpanel access to the hosting service we purchased from them (for $2500) so our IT team could go in, look at the .htaccess files, and try to get our website back up. There may be things DesignDok is competent in doing, but backend website projects are clearly not one of them. After more than a month wasted without even phase 1 of our project completed, we've pulled the plug. We've been told that refunds must be requested by phone, but thus far calls to that extension just drop. I'll update this review, once we've received our refund.

My wife is a realtor. She hired Design Dok to build and host her website. After paying $799, they began building the site. After several months of emails, phone calls, and arguments, Design Dok never completed the site: broken links, computer code on the pages visible to clients, no pictures, etc. Oddly, withing the first month of paying them, she began receiving calls and emails approximately every month trying to get her to "upgrade" to higher security, extra add-ons, Norton Virus, and all sorts of others odds and ends. The site never was completed, and as this was very time sensitive, she hired a third party programmer from Olympia, WA to finish the site. This programmer was spectacular. Fast forward to Sept 8, and she received another call from Design Dok asking to sign up for another add on, thus asking for more money. She ignored the call. One week later (Sept 13), her site went down. She logged in to the back-end to check it out. Neither my wife nor the third party programmer could get in. The access had been changed. A call to Design Dok and we were told we had been hacked, and our data deleted, and for another $799 and they could fix it and add Norton. Yup. Design Dok was extorting our business. A quick written email to Design Dok threatening to sue them if they did not restore our site and data, and magically, the site was restored within the hour. The third party programmer we hired was able to pull some magic of his own and determine Design Dok had changed the access to administration (only they could get in), and in the programmers own words: "The website was “hacked” from their end using an associated email address with your domain name. DO NOT TRUST THIS COMPANY! Do your research. They have numerous complaints with the BBB, but the BBB cannot do anything, as they are not members. They keep changing states, possibly to avoid ticked- off clients and lawsuits.

7 months and the site still doesn't work. another application is running in the background to help troubleshooting, but left online for months. Three different sales people in the last 3 months. acknowledges i have issue, but doesn't resolve it.

I don't like writing 1 star reviews, but in this situation, I think it's necessary so others don't make the same mistake I made. Unfortunately, I have to agree with all the other unhappy customer reviews. I believe this company is a scam. I paid $3,398 for a website and SEO, and what I received was very poor quality and unprofessional. When I finally did get a rough draft of my website, it was worse than my current website which I made myself in a couple of hours on a drag and drop site. They advertise a 100% money back guarantee, but they don't honor it. They claim they're in Newark, CA, but when I called that industrial park, I couldn't find them. I wish I would have never gone with this company. Big mistake!!!

i found this company incompetent to deliver an ecommerce site, since April 27th from one designer to another till June when i decided to closed the contract because of their incompetency, i will never recommend this company.

This is absolutely the worst company I have dealt with in a long time. After I signed the contract proposal and paid for their services I had not heard from them for weeks. The contract promised 3-4 weeks for completion and I had to chase them down for my first draft, which took weeks to get. After the first month, I demanded a refund because no work had been done and no communication from the company was happening. They have a "100% money-back guarantee" in the contract which apparently means nothing. The representative on the phone said the contract does not control the agreement between us. What?! The website they "designed" was basically my existing website, just rearranged. They even used the same colors and layout. I am really unhappy with their work, it is amateurish and just poor quality. Today they told me I would need to spend an additional grand plus if anyone will ever see the site. So much for "no hidden fees" in the contract. Unbelievable. Save your money, this business is terrible. If I could have given them a half of a star I would have. My project is still ongoing, and I'm sure this review will not help bring it to completion, but I feel it is important to let people know how awful this company is. So here is an update, after this review went live the company scheduled a phone conference to talk about the project. But they never called, I had to contact them to let them know they blew me off and never called. Shocking.

Looking to take them to small claims court after they scammed me out of $7000 for a "business website" They WILL take your money. Please be mindful of who you do business with on the internet. I learned the difficult way.

What a scam of a company! Are they still in operation? My bad, we lost thousands of $ trusting in them. Stay clear and far away.