DeserveReviews of deserve.com

This company has the worst customer service. They need an email to get into your account, so they informed me. I gave them SS#, DOB, information off their card and still can access. Someone changed my email address and I called the company after they let me know by email. I've been on the phone for hours with these people, calling and emailing and no satisfaction. I cant get in online either. I need just to see the charges so I can determine which are mine. Hopeless!

I have been trying to email derserve about and credit card dispute and credit, they wrote me back a one sentence email referring to the pervious email they sent. Which I never got, and I asked to please send again and to explain the process... no answer. The phone number has been busy all last week and again today all day? What is going on? Whoever answers these posts should be the person in customer service, then again it's probably a hired pre-written blank repsonse.

My card was blocked for a $450 purchase that I did make. After receiving an email, I replied that the charge was legit. Six days later, the card is still blocked. I have called customer service every day, and a told the securing team is "working on it". I am attempting to travel internationally next week, and I must have access to the card. Very disappointing.

Deserve is the credit card company behind BlockFi.com's crypto reward credit card. The excitement to earn bitcoin rewards faded quickly when it came time to use this credit card. Issue #1) insulting spending limit despite 820+ credit score and 7 figure annual income. Issue #2) Transactions were frequently rejected with no explanation. BlockFi was useless to help. This was a major frustration. Issue #3) I requested credit increase twice. I used the credit card for nearly a year and was promised a credit increase, it never happened. Issue #4) BlockFi support handed me off to Deserve to process my cancellation. If you want a Bitcoin reward creditcard, Avoid BlockFi and avoid anything with Deserve behind it.

Very disappointed with Deserve. I used the BlockFi credit card enabled by Deserve. I purchased a service and subsequently a merchant refuses to honor. I've called Deserve to dispute the transaction; however, they are sticking to a 60/90 day policy. I reported the dispute 7 days after their self-directed deadline. Repeated requests for exception were denied on a totally customer service/addressable issue. Very disappointing.

Customer service was so so terrible. Called AND emailed multiple times and talked to several people who did not have the answer to a simple question. International call center does not work at all. Card was also declined many many times abroad at places it should have worked. Credit limit was JUST increased from $500 to $1,000 after a full year even though I have two other credit cards (american express and bank of america) offering a $8,000+ credit line. I have never paid a bill late and always pay the full amount I can. The rewards are also terrible. I can literally get double the amount of rewards through any other bank. Will be cancelling this card very soon. UPDATE: I would like to note that I responded to customer service representative below to give them feedback and they repeatedly ignored me and did not respond to any my communications.

I am using deserve credit card from last one year..they didn't increase my credit limit.. they increase the limit after one year which is very bad because i regularly used card and paid before the time and i not have any penalties....i have call several time to increase my limit...the customer service is not good...

After spending and paying off more than $53,000 in a 7-8 month period, I had a PayPal purchase from an out of state vendor that provided me a defective product. I attempted to work in good faith with the vendor for a couple of months, with lots of requests for my patience when I called in to inquire and telling me someone would get back with me to provide an RMA (Return Merchandise Authorization). After couple months of being run around and no resolution in sight, I realized that I needed to just dispute the charge. Given my history with other Credit Cards I filed directly with my card company (Deserve) - spoiler alert... I should've just filed with PayPal. I provided quite a bit of documentation including dates, times, and money expended attempting to have professionals troubleshoot the product I'd received before ultimately concluding it was defective or poorly designed. After filing everything via e-mail (as the Dispute team will NOT actually talk with someone over the phone), I received an e-mail several weeks later saying that they had not found in my favor on the dispute. Once I requested the evidence used to determine the decision, I was sent a mostly blank form sent to them by the seller with the only evidence being in the notes section. It said: “Hi, the customer had 30 days to return the unit they have not done so. Please provide a tracking number. Thank You” So after providing ample documentation of initiating conversations well within the 30 day return period (side note, PayPal protects you for 6 months against defective products regardless of the return policy), and then demonstrating they had continually kicked the can down the road by refusing to provide me an RMA #, the determination was based on the seller saying essentially "well, they had 30 days... too bad sucker!"? Over my last 20 years or so using credit cards, the odd disputes I've filed have all been either conceded by the seller or found in my favor by the Credit Card Company. Between all my Credit Cards, I typically spend around $15-20k/mo (and have the occasional month where I spend $250-300k in a month for business). I have never been so disappointed with shear lack of concern or effort put forth by a Credit Card provider. If you are able, stick with Chase Bank, AMEX, & Apple Credit Cards. They actually work to protect their users.