DeferitReviews of deferit.com

Very disappointed with not being able to contact them I am owed $79 from a bill that was returned. I have not seen my money. I’ve messaged the company no reply.

Customer service must be ran by an AI because they refuse to actually speak like a human being and answer my simple inquiries on how to safely and securely send ID and sensitive credit card information and encrypted format in order to protect my information. It's almost hilarious on how obviously the customer service rep does not care and would just repeat themselves and give you a lousy sorry that absolutely has no feeling behind whatsoever. And at this point they haven't even responded to me since Friday when I sent the latest email. Which brings me to my next point, that they do not have an actual phone number to talk to a human. Instead what you get is plain tag through email with them. And probably the final frustration with these guys is the fact that you have to provide ID a selfie and a picture of your credit card, front and back, if you want to use anyone else's debit or credit card to pay your bill with them. I have never had a website punish me for trying to pay a bill and pay them my money if the credit card or debit card wasn't specifically in my name. This has to be the dumbest thing that I've ever experienced and I've canceled my membership, which I guess they must have so many customers at this point that they don't care because they made absolutely no attempts to try to keep my business. Overall, my experience has been very poor and I cannot in good faith ever recommend anyone using their services in any capacity. Just know that you will never get a manager to speak with you, they'll continue to basically rewrite the same email over and over again without actually addressing your concerns as a real human being. I'm just glad that I only had to use them for one month, and this experience was very eye opening because it would have been terrible if this was the holidays or something else important. The reason I bring this up is because they did not pay my bill automatically and my bill is actually late and I received an email from the company saying that they have not received the payment and they are about to cancel my car insurance. I have no idea why Deferit didn't automatically pay that bill, as I had already paid my monthly membership so that was very annoying that they basically stole my money for November without actually paying the bill whatsoever. I'm just looking to pay my last two payments and they just be done with them but I cannot say enough bad things about them. I'm just going to go to all websites and contain to leave very negative reviews so people can know the honest truth about these companies.

I have been attempting to login to my Deferit but will not accept my password. Keeps saying my password does not match my email address. So I try password reset. Apparently an email has been sent to my nominated email address. However, I have not received it, neither in my inbox or spam folder. It has been half an hour since. I have attempted to contact them, but have no reply. Not a very reliable service. I'll be taking my business elsewhere. Somewhere that is more reliable.

After numerous attempts to resolve my bill issue, they kept rejecting my submission, claiming the payment method wasn't clear. To address this, I highlighted and circled the payment details, then resubmitted the same bill three times in a single upload, emphasizing the payment method. Despite these efforts, it seems whoever was reviewing my submission still couldn't comprehend the information. It’s incredibly frustrating dealing with such incompetence.

I had 3 scheduled payments left to pay Deferit back for paying a bill. Instead, Deferit withdrew 4 payments. One payment was more than double the scheduled amount. This was the unauthorized payment. Therefore, Deferit was overpaid. I have reached out to Deferit and there is no response. A phone number is not listed only a link. I used the link to inform Deferit of my issue/complaint. Deferit -0 is the rating they should get.