DeferitReviews of deferit.com

I’ve been using defer it for 6 years. Sadly this year I’ve been trying to reach out to them after I had a card issue. This company has very poor communication, in fact I’m now on day 4 waiting to get assistance from their “support team” the responses I get are once daily and seem to be ridiculously late at night between 9pm -11pm signifying over seas assistance rather than dealing with an Australian. There is no email to contact nor phone number. I will not be remaining a customer of defer it from this point. Getting assistance shouldn’t be this hard.

Giving it a one star for the fact that you can't get any further until you pay the $14.99 I haven't proceeded any further but I read that you pay that first but then you may not be eligible to use deferit or declined to use deferit app So doesn't that mean you just took / robbed that person of $15 Am I wrong right I apologize if I am wrong I don't know but If it turns out that I am wrong my one star will be changed to a five

This company takes your money, accepts your bill and then notifies you later that it isn't a company they work with. Really?? Spectrum Mobile isn't an acceptable bill? And it is prefilled in your drop down list, but you can't pay them? Liars and scammers.

SHOCKING. My card was blocked and after a month of communications and lots of patience, the Deferit employees informed me they could not provide a date on when the technical default would be resolved. A complaint to the AFCA was made and I was then threatened with legal action and account closure. Staff are inconsistent with their information, responses are delayed and the manager unprofessional.

I'm having issues trying to get in touch with someone for the past 48 hours, and all I've received are automated responses. It's incredibly frustrating trying to reach a company when they only offer online communication and no one responds. I have a specific question regarding my account. I set up a bill to be paid June 13th and received an email confirmation stating that it was paid. However, the bill has not been paid with my utility company. My first payment has already been deducted from my account and automated payments are set for every two weeks. If Deferit is not going to cover the bill then I should get a refund and future payments stopped. I've used Deferit multiple times before and have always had a good experience. I didn't want to write this review, but it seems this is the only way to get a response, which is even more disappointing. I really hope someone can provide some type of help with my issue.

Was great at first, but they paid my xfinity bill and it was reversed 20 days later and same with second bill. Someone replied they were passing along but it has been weeks and if the bill won't be paid i need a refund but you can not get anyone to ever respond. There should be a phone number you can call.

They are compulsive liars. I will never to business with them again. Paid off what I needed to way ahead of schedule and they keep charging me saying I owe 14 then charges me 19 after I already paid the whatever fee. Make payment arrangements with you bill before you deal with these people

On July 17, 2024, I reached out to Deferit for assistance with the payment of my utility bill paid to my landlord and was told that I qualified for a $150 payment. I would need to pay a subscription fee of $14.99 plus a first payment installment of $58.48, which was paid on July 17, 2024. After my payment was made, I received an email from Deferit stating that my bill could not be paid electronically and that a check would be mailed instead. It should be received within 7-10 business days, no later than August 3rd, which is the due date for my bill. Unfortunately, I confirmed with my landlord on August 5, 2024, that they never received the check payment. I reached out to Deferit on numerous occasions to request a refund and cancel my account, and to not report any information on my credit report due to me not receiving the services that were advertised. I received a refund of $58.48 on August 17, 2024, but I did not receive the refund of $14.99, so I reached back out to Deferit. Eventually, I received the refund of $14.99 on August 22, 2024, and per my communication with Deferit, my account was canceled. Well, I received a credit alert from TransUnion a month later stating that Deferit has reported the canceled account to my credit report with $450 limit, a balance of $113 owed, and monthly payment of $38 which is all inaccurate seeing that I only was approved for $150 and didn't even receive that. Now I have to go through the process of getting the account disputed when it should have never been reported in the first place.