DebtstoppersReviews of debtstoppers.com

We will NEVER recommended Debt Stoppers

Early on, two of your para-legals made me feel like a criminal even though they knew that my misfortune had been bought on by a series of life-threatening illnesses. At the time insurance companies could place a ceiling on your benefits and cancel your coverage altogether. Misfortune does not make you a criminal. It would have been nice to be treated like the unfortunate person I was. Next, I was not given information about the required online debt course I should have taken at the beginning of this process and only knew about the debt courses through the Trustee's office five years later. I was serviced by at least seven different lawyers and several different para-legals over the years. Almost every time we showed up for court, there was a different lawyer. Conference call appointments were made twice, but the attorney never called or offered no apology. And then there was the lawyer who gave me the wrong information about what to pay the Trustee and about when the bankruptcy would be discharged. Needless to say, that check was returned and I felt like I had been duped. There was no consistency. When I called to ask any questions, no one returned my calls. I got most of my information and questions answered by the Trustee's office. They were very helpful. Ms. Elise Taylor, who communicated with me through email these past several months, has been the most helpful person I've met at your firm. She got back with me in a short period of time, was very informative about the process, and answered all my questions. Over the course of this ordeal, I should have received better service even though your fees were relatively small. Is this how you determine who gets your best efforts?

Very poor customer service, never return phone calls

I filed because I owed back taxes,but i wasnt informed that the debt has too be older than 3 years old so now i still owe money to the state,and the money i paid these clowns i could've put towards the taxes.

I was able to do a loan modification on my home. The mortgage company forwarded papers to DebtStoppers to complete and return to them in order for me to be approved. These papers were FedEx to DebtStoppers three occasions they were signed for by an employee at DebtStoppers but yet the papers never made it to where they're supposed to go to the person who was responsible for my chapter 13. It took four times of sending papers to to DebtStoppers for this to be completed. I was constantly in tears because I could not get the answers that I needed to get my loan modification taking care of it went all the way up to a week before I was to be cancelled and would have to start the process all over again in order to be approved. I finally had to call someone higher up to get this taken care of. Even though I had a name we had the signature that the papers were received they constantly denied that they had received them . When I first called DebtStoppers to ask questions about filing a Chapter 13 they call me back constantly they were always on it once they got my money and the case was sent to court they were no longer as responsive to my questions. Now at the end of my chapter 13 I finally got a person that really responded or returned my emails or return my calls this is the only person that actually helped me at DebtStoppers after my case was filed. I was informed by the mortgage company that this is not unusual for DebtStoppers that it always happens with them and they could not understand why.

I have a lawyer to look over my chapter 13 case. It was a total waste of money and time.. I am not satisfied at all.. my lawyer will be in contact with you all very soon

After my bankruptcy was discharged I'm still calling creditors to get things off my credit

My experience was good in the beginning but after giving them my money and giving them my trust everything went South. They don't return calls, very rude to you, they don't answer questions when you need them answered, they put you on hold forever I send you from one person to the next person and no one seems to know what's going on. When you're in court they act as though they don't know what's going on. They don't have your paperwork right they don't have your paperwork in order, I had to go to court 3 times unnecessarily it was just a bad experience I would never refer anyone to this law firm ever. Everyone in that office needs to take a class on customer service.