David's CookiesReviews of davidscookies.com

I ordered David's Cookies expecting the fresh-baked quality they proudly advertise. Instead, I received cookies that were stale, hard, and about as "fresh-baked" as a hockey puck. The cookies were disappointing, but the customer service experience was even worse. When I contacted David's Cookies, I expected them to stand behind their product and simply replace the stale cookies with a fresh shipment. Instead, I was told to work through the retailer and was given no meaningful assistance from the company that actually baked the cookies. I explained that I wasn't looking for anything unreasonable—just fresh cookies instead of stale ones. Rather than taking ownership of the issue, David's Cookies continued to redirect me elsewhere. The representative I spoke with was rude and dismissive, so I followed up by email thinking it might have been a one-time bad experience. It wasn't. The email response was just as unhelpful. At that point, it became clear this wasn't an employee problem—it felt like a management problem. Good companies empower employees to solve problems. Poorly managed companies teach employees how to avoid them. The funniest part? David's Cookies puts its name on the box, its name on the website, and its name on all the advertising. But when the cookies arrived stale, suddenly nobody at David's Cookies wanted ownership of the problem. If I had ordered them through Amazon, would they have blamed Amazon? If I bought them as a gift, would they have blamed the gift giver? If the cookies fell off the plate, would they blame gravity? A stale cookie can happen. What shouldn't happen is a company refusing to stand behind its own product. Needless to say, I'll never buy David's Cookies again. The cookies were stale, the customer service was worse, and the accountability was nowhere to be found. 🍪💀🤣

Bought cookies for aunts funeral, shipped ups, my work address didn’t accept ups, found out before delivery tried too change shipping address,called ups, they said need contact David’s cookie, David’s cookie company said too bad, and no refund or help what so ever! Stay Away From thieves!!!!!

Appalling customer service! The company never shipped the cakes. The customer service department is a joke. They lack professionalism, and basic training. I do not recommend this business.

Absolutely dropped the ball !! Sent to all my deliveries merry Christmas with presidents Jewish staff And then then put from Sue, when my name is Debbie. Absolutely disgusted!!! Not to mention after speaking with a supervisor he neglected offer no resolution nor did he call me back, NEVER AGAIN. This was not one order this was 3 orders

The cookies may be great but won’t have the opportunity to try them. I ordered two tins of GLUTEN FREE cookies for family that has celiac disease. Although the slip and my order showed gluten free cookie and brownie mix I received one tin of assorted coffee cakes and one tin of mixed cookies. Neither one was what I ordered. I get how busy things are around the holidays but when they tout their gluten free cookies are made in a completely separate facility and then send you regular cookies and neither tin a cookie and brownie mix you can trust this isn’t unusual. If I hadn’t caught this and my family consumed the sweets with gluten this would be a legal matter as it is close to deadly for them.

2 times I have ordered David’s cookies. 2 times the delivery dates changed. When it finally arrived the container was so dirty the dry ice was melted and the cookies smelled like a sewer. When I called the company she could care less. She attitude was so blah. Never me again those cookies too expensive to smell like that and the company not care.

If I could give your pecan balls a less than a 1 rating, I would. WHAT have you done to them??? They used to be just like my mom's and they are now crap. They fall apart, there are half so called cookies, barely powdered, and absolutely disgusting. I will never buy again.

2-day delivery has turned into a 10-day delivery that David refuses to address as in their words, “carrier issues”. A birthday cake is of no consequence 10-days later. Just want my $$$ back.